Title:  Customer Service Team Leader (PL)

MSX International has the job for you!

Are you passionate about leading teams and coaching them to success by focusing on customer satisfaction and efficiency? Have you previously worked in a support organisation? Do you want to work in an exciting international environment and are you ready to take the next step in your career? Then this could be an opportunity for you!

MSX International is looking for a Team Leader to support and enhance its teams in the Polish markets.

The Role

As Team Leader for this team, you will be responsible for the daily operations, developing the team and ensuring that set goals and key figures are reached. An important part of the job is to keep a close dialogue with the internal organisation, the customer's dealer network and with the related National Sales Companies. You are part of a team with other Team Leaders where close co-operation is expected.

Responsibilities and tasks

• Lead, coach, and mentor a team of customer service representatives

• Set clear performance goals and expectations for the team, ensuring adherence to

company policies and procedures.

• Conduct regular team meetings to discuss performance metrics, updates, and new

initiatives.

• Monitor team members' interactions with customers to maintain quality service

standards and identify areas for improvement.

• Attend meetings as required by the management or agreed with the client.

• Coordinate with the trainers and SMEs and deliver training sessions if needed.

• Provide ongoing coaching and development opportunities.

• Handle complex customer complaints and issues that require escalation beyond the team.

• Mediate conflicts within the team, fostering a harmonious and cooperative work

environment.

About you

This is an excellent opportunity for an individual who is well structured and has strong organizational skills. Our ideal Team Leader will have experience of establishing and maintaining relationships with customers, suppliers, and network wide Stakeholders.

As well as:

• Proven experience in Customer Service

• Proven experience in People and Client Management

• Proven experience in driving productivity and keeping to deadlines

• High-level English language proficiency is mandatory (knowledge of Polish is an advantage)

• Ability to multitask with flexible attitude

• Excellent communicator

• Self-Starter

• MS Office experience – Excel and PowerPoint skills a must

• Automotive experience is an advantage

Working pattern and location

• 40 hours per week

• Monday – Friday

• Hybrid working method

• Flexible working environment, including work from home days

• Modern office situated in Budapest.

• A professional but relaxed working environment, as part of a welcoming and diverse tea

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement

• Parts, Accessories & Service Performance

• Actionable Insights

• Diagnostics & Repair Enhancement

• Warranty and Repair Efficiency

• Technical Information

• Learning Solutions

• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car

manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.