Helpdesk Customer Support

Helpdesk Customer Support

Up to £28,000

Hybrid - 40 hours per week

6-month fixed contract

Whitley, Coventry

Do you like helping customers?  

MSX International has the job for you!

At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.

The Jaguar Land Rover Helpdesk Customer Support Agent will contribute to our well-performing Chat customer service adding value to our customer.

The Role

We’re undergoing a technology transformation, so we need to resource up our UK CRC (Client Relationship Centre) to support the increased chat demand. You will support customer on multiple channels, including Chat and Social Media.

As part of this role, the JLR Helpdesk Customer Support Agent will:

• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Record events and problems and their resolutions.
• Liaise with Client; work hand in hand with JLR individuals and teams.
• Ensure all correct processes and procedures are followed.

In your first 90-days you will:

• Meet everyone in our team
• Attend our corporate induction
• Be introduced to our Purpose, Vision and Mission
• Learn our Values and Behaviours and embed them into your role
• Be set goals and objectives aligned to the MSX strategy
• Learn about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar)

About you

This is an excellent opportunity for a technically confident individual, who can hit the ground running and has great interpersonal and communications skills.

Our ideal JLR Helpdesk Customer Support Agent will have:

• Customer service/call centre experience
• Good problem-solving skills and communication skills.
• Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
• A keen interest in technology, keeping abreast of advances and news.

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being excpetional teammates.

If you can demonstrate that you are customer focused and have the ability to communicate effectively, we want to hear from you!

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion, Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Up to 28,000 GBP
• paid business mileage
• Annual leave days per year + bank holidays
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Exclusive discounts on everyday purchases
• Exclusive discounts on car purchases
• Global career development opportunities

Working pattern and location

• 40 hours per week
• 6-month fixed contract
• Tuesday and Wednesday in office – Monday, Thursday and Friday Home Office
• Shifts: 8.00-16.30 or 8.30-17.00
• Location: Whitley, Coventry
• First 4 weeks training and induction in Whitley in the UK CRC.

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.