Title:  Sales Representative Leader

Do you have an affinity with Automotive and Sales? Do you have the skills to coordinate a dynamic, successful team of Sales Support Agents? Would you like to work for a leading automotive brand and be part of our customer's digital transformation of retail and service?

In this Sales Representative Leader role, you will have the responsibility of guiding and coaching the Contact Center agents in delivering a great customer experience. Your goal is to foster a culture of customer satisfaction in the team, constantly looking for the next improvement.

This is a role for ambitious and enterprising people who can assert themselves for the benefit of their team. Do you recognize yourself in this? We'd love to hear from you!

What are you going to do?

• You will manage your team and support / coach them in delivering an excellent customer experience.
• You understand your team's performance and recognize where it can be further developed.
• You guide and coach your team to success.
• You are responsible for the day-to-day performance and planning of your team, including the division of shifts.
• You understand that reports are important and you are able to report the right data and provide insights.
• You will be the single point of contact for our client, understanding their needs and being able to communicate and implement the changes on the team.

Your profile

• You have a commercial education and/or relevant experience, including in leading a team
• You have an affinity with the Automotive industry and are motivated to develop yourself to become an expert in this field.
• You have a commercial mindset, but also an eye for your team. You understand people, you can empathize with their feelings, and know what moves them – your skills support your team and make for a great customer experience.
• You understand the importance of processes, but you know that sometimes you have to be flexible in delivering them.
• You're not just leading a team – you're leading them, energizing them, and helping them grow and develop.
• You are flexible in working with different parties (Client, Dealer, Team) to achieve the right result.
• You are fluent in Dutch and English.
• You are precise, accurate and analytical in your work.
• You have a lean certification or previous experience, being able to move your team to the next level.
• You are client oriented, able to listen and understand their needs.
• You are target oriented, able to analyse and track the target consecution and taking the right actions if there is any deviation.

Why choose MSX?

In addition to this great challenge, we as MSX International offer an appropriate salary and fringe benefits.

At MSX you get the freedom to work independently on projects and still be part of a successful, supportive team.

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.