Title:  Digital Operations Specialist

Job Title: Digital Operations Specialist

Position Responsibilities:

You will lead the management and development of the learning platform on a day-to-day basis, create bespoke learning content, nurture a professional relationship with the client and their Distributor network while delivering on their digital learning strategy across 70 Countries. This will include:

Developing an in-depth understanding of the Learning platform, Delivery methods and strategies and related technology.

Championing the Learning platform by driving engagement KPIs with the platform and content, ensuring that the platform drives engagement and participation in learning.

Identifying and implementing system and strategy enhancements that will improve participation and engagement.

Being the prime point of contact for all technical queries, reporting and development requests related to the learning platform for the complete network. Tracking all developments and ensuring seamless user experience for all learners and their management.

Liaising with the Central Academy for reporting KPIs, resolution of issues and driving the content strategy.

Liaising with the client to develop plans, assets and gain approvals wherever necessary.
Working with a regional

Experience and Skills Required:

• 5+ years’ experience of managing digital learning platforms and instructional design of digital programs
• Strong multi-disciplinary background especially in Digital and Marketing.
• Strong team player with an ability to take ownership and lead in times of uncertainty.
• Experience in creating, curating and editing learning content in various formats including PDFs, videos, images and audio files.
• Graphic design skills/qualifications - experience with graphic editing software