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Title:  Entry Level Automotive Dealership Consultant - Wichita - Salina - Lincoln NE Area

Location: 

Wichita - Salina - Lincoln NE , KS, US

Date:  Sep 21, 2021

MSX International is looking for a dynamic individual that is a key connection point between Dealer Customer Experience and the Service Drive Process for Vehicle Service.  Your responsibility will be to identify service process strategy for vehicles moving through the Dealer Service Drive Process.  Become an expert for Dealership strategies supporting vehicle customers and vehicle service within the Service Department.  Support Dealer Service Staff with obtaining all necessary parts, tools & equipment to complete vehicle repairs in a timely manner

RESPONSIBILITIES

  • Familiar with technical support to minimize vehicle downtime.
  • Provide information/support to the Regional Technical Support network.
  • Develop a Dealer service strategy playbook for vehicle repairs & service.
  • Identify current Dealer customer service process for vehicle service.
    • Recalls / Campaigns
    • Dealer expectations of overall customer experience
    • Customer communication process (including Appt. setting, loaner vehicles, etc.)
    • BDCs
    • Concierge services
    • Retention of customers
  • Availability for occasional off-hours calls and work.
  • Work closely with GM Vehicle Service & Parts Team and GM Aftersales Strategy Team.
  • Monthly Report Out Meetings to GM Leadership and Stakeholders.
  • Work on additional assignments as deemed appropriate by GM leadership.

 

REQUIRED SKILLS

 

  • Strong ability to work and communicate effectively with her/ his team
  • Strong ability to be self-directed and work independently.
  • Skilled with common workplace and database software (MS Word, Excel, Visio, Access, Power Point, etc.).
  • Social Media & network savvy
  • Skilled with mobile apps and vehicle connection through mobile app utilization.

 

EDUCATION REQUIREMENT

 

  • Automotive degree/Qualifications/experience preferred.
  • Must be fluent in English (additional foreign languages a plus/possible requirement for position).

If you are interested in th e position, apply here.

 

#MSXNAJobs


Nearest Major Market: Wichita

Job Segment: Database, Consulting, Technical Support, Automotive, Technology, Service

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