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Customer Service Coordinator FTC

Date: 01-Oct-2021

Location: Whitley, WAR, GB, CV3 4LF


An amazing opportunity has arisen for a talented individual, who is looking for a challenge and an exciting opportunity. Our major partner, Jaguar Land Rover, is currently looking for a Customer Service Coordinator to join their beautiful offices in Whitley. The role would require provide high quality service to JLR customers and exemplary support to the Retailer network upon their each and every contact with us. You will be working alongside a large team to deliver the overall JLR UK Objective and responding to customers who have recently taken ownership of a new or Used Approved Land Rover vehicle that wish to redeem their Land Rover Experience voucher.

In this role you will:

  • Establish a close working relationship with each of the Land Rover Experience Centres around the UK.
  • Manage customer and Retailer contact (telephone/e-mail/digital/letter) taking ownership through to final Land Rover Experience booking, and or referral to a Retailer if a general enquiry
  • Manage the Land Rover Experience centre diaries effectively to ensure accurate booking
  • Where required, quickly implement the required escalation processes and ensure they are adhered to on each occasion
  • Act as a role model for JLR Values and Customer First Behaviours
  • Promote positive relationships between customers and Retailers.
  • Provide support to the Retailer network and the Land Rover Experience Centres to assist them in achieving a ‘best in class’ service, driving customer loyalty and retention
  • Ensure the Retailer network follows all correct processes and procedures
  • Play a crucial role in ensuring our customers data is accurate

As our ideal candidate you will have:

  • 2+ years customer service experience
  • Results oriented with a determination to make things happen.
  • A highly motivated, energetic and inspirational team player
  • Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure.
  • Confident and out-going with exceptional networking, inter-personal and influencing skills, possessing advanced communication skills.
  • Process orientated with great attention to detail
  • Ability to identify opportunities for improvements and implement change
  • Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules
  • Ability to understand, interpret and action improvements
  • Strong decision making and problem-solving skills
  • Ability to make quick and competent decisions

Working pattern:

  • Full time - 37,5 hours / week (8 - 4:30)
  • Location: Whitley, Coventry
  • Contract length: until May 2022 with possibility to extend


What we can offer you:

  • Salary of £20,000
  • Other company benefits include: 25 days annual leave (pro rata), company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme.
  • Potential to progress within the company, with global opportunities updated regularly.


About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Warranty & Technical
  • Parts & Service
  • Channel Management
  • Customer Engagement
  • Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.