Network Aftersales Coach

Network Aftersales Coach

Up to £45,000 per year

Permanent

40 hours per week, Monday-Friday

Field-based, Worcester/Hereford/Newport area

Do you have a passion for automotive aftersales?

Do you want to be part of a new project?

MSXI has the job for you!

MSX International is looking for a high-performing Network Aftersales Coach, to support our client’s dealerships improvement in the Worcester/Hereford/Newport area.

The Role

To work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators.

The Network Aftersales Coach will:

• Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed i action-plans and sustainability.
• Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement.
• Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and return to workshop scores.
• Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.

About you

This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal Network Aftersales Coach has a friendly personality, as well as.

• automotive aftersales experience of minimum 3-5 years
• good knowledge of business KPI data and the ability to analyse and identify opportunities
• experience of aftersales process implementation
• Flexible approach to work – a self-sufficient, self-starter
• be an effective communicator
• Volkswagen experience is an advantage

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• up to £45,000 per year
• Company Car
• Fuel Card
• 25 days annual leave (plus Bank Holidays)
• Pension Plan
• Cash back health care scheme
• exclusive discounts on everyday purchases
• exclusive discounts on car purchases
• potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday - Friday
• Field-based
• Permanent contract

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility