Title:  Technical Specialist

Are you an experienced Automotive Technician looking to work for one of the most exciting car brands in the Netherlands?

MSX International has the job for you!

The Role

As Technical Specialist, you will be responsible for delivering a high quality service to the Client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with. The aim is to support the Client’s Aftersales Network in repairing the vehicles in the most professional, accurate and efficient way.

Your main responsibilities will be:

• Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models
• Manage the internal process of escalation
• Providing insights and suggestion to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and data base
• Supporting the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices and FAQ on the most common topics
• Creating ad hoc reporting based on the data provided by the Technical Support Ticketing System, AISC system, Warranty System or any other system involved in the processes
• Identify emerging repairing trends or quality issues as result of reports analysis 

About you

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

This role is made for you if you…

• are trained and certified to ‘Master Technician’ status or equivalent
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience (desirable)
• are able to investigate, report on and diagnose complex vehicle systems, either “hands on” or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
• have a ‘can do attitude’
• are fluent in German, have good communication skills in English, and also in one of the following languages: Italian, Spanish or Portuguese

The location of this position is Amsterdam. A relocation option is granted for EU citizens.

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.

Working pattern and location

• 40 Hours per week
• Permanent
• Monday-Friday
• Amsterdam based, hybrid

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.