Title:  Senior Warranty Coordinator

Who are we?

MSX is a business services provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector. With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers and dealer networks within a rapidly evolving industry.

Our goal is to support our customers by improving processes, increasing sales, reducing costs and keeping clients satisfied.

Do you want to be part of a motivated, successful team of specialists who make this possible?
 

This time we are seeking an experienced and dynamic individual to join us as a Senior Warranty Coordinator! This role offers an exciting opportunity to lead and guide a team of skilled professionals dedicated to delivering exceptional service in assessing and validating warranty claims.

Duties and Responsibilities: 

Operational

• Process warranty claims on a timely basis from a technical and administrative point of view
• Explain in writing on the warranty claim the reason for return/correction/rejection
• Prepare, review and update warranty bulletins
• Raise debit note/invoice to workshops in case of excessive/unjustified payments
• Alert the warranty manager on recurring incidents
• Alert the warranty manager on the recurring claiming issues of the dealers
• Support the dealers in the claiming process (channel to be confirmed)
• Prepare activity reports

• Support the training department on training of the staff in charge of (warranty) claiming in the workshop network
• Providing a Prior Authorization on Warranty Repair for a specific list of repairs

Management

• Day-to-day leading the team
  • Planning (absence/travels/expenses/…)
  • Performance monitoring
• Training Warranty team
• Reporting
• 1st line of contact for customer

Qualifications

• Degree in Engineering or equivalent specializing in vehicle technology, mechanical engineering or electrical engineering with a focus on drives or master craftsman/workshop manager/master technician
• Expert in managing the relationship with workshop warranty peoples as well as workshop managers
• Expert in Warranty Management, familiar with European consumer laws and customer rights
• Previous experience in a similar job for an OEM
• Expert in ICE vehicles and all its components
• Expert in BEH vehicles and all its components
• Knowledge diagnosis tools and reports
• Good knowledge of electrical diagrams
• Experience managing/leading a team while being operationally involved.

Experience

Automotive experience with technical background (3-5 years), very good warranty assessment skills

Desired language skills:

Dutch (native), German (professional proficiency) and advanced level of technical English

Why do you choose MSX?

In addition to this great challenge, we as MSX International offer a suitable salary and fringe benefits. At MSX you get the freedom to work independently on projects and still be part of a successful, supportive team.

Show your interest by applying. We're looking forward to it!