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Automotive Service Advisor

Date: 15-Oct-2021

Location: Upper Heyford, OXF, GB, OX25 5AF



MSXI UK is growing! As a result, we're looking for an experienced Automotive Customer Service Advisor who thrives in a fast-paced, exciting, and dynamic start-up organisation. As the key European launch market, we are looking for an automotive technical service advisor to join our clients team reporting to the Customer Service Manager.


Your responsibilities:

This is a key role in our business, and you will be responsible for implementing and ensuring our client's, Genesis' Customer Service Strategy within the UK network, providing support to our customers & internal functions (e.g., Sales & PR/Fleet). Therefore, you will need to have a strong understanding of how an aftersales department functions from both the customer facing and the workshop. An automotive specialist background with experience in these key areas and who is proactive, consumer centric, have an eye for detail and wants to perform a pivotal role in the most exciting new premium car brand in the UK. 


Your core responsibilities will include:

  • You will be the principle contact for Genesis' customers for all their aftersales needs.
  • Work with the Personal Advisor & Service centers to support & facilitate the booking processes to ensure our customer’s needs are met by way of services required, appointment, logistics & mobility requirements.
  • Work with our nominated Bodyshop & Roadside Assistance suppliers to ensure our customer’s needs are met by way of services required, appointment, logistics & mobility requirements.
  • Meet with customers where required to support in vehicle concerns.
  • Support the parts & accessory processes between Genesis & service centers.
  • Facilitate all service documentation between service centers, our client and customers
  • Support service centers to complete all PDI functions, including the fitment of accessories.
  • Support new vehicle model Launch activities as required.


Your profile:

  • Passionate about cars and most importantly customers.
  • Ability to contribute to the management of Genesis in a proactive, challenging and supportive manner.
  • Excellent excel skills and be highly proficient in word and power point.
  • Clean driving licence and able to support at multiple locations within the UK requiring some overnight travel.
  • You will have significant experience working within an automotive aftersales department understanding all the process around the “customer journey”.
  • Have a good technical understanding (formal technical training, would be an advantage but not necessary).
  • Relationship management – you will have strong influencing skills and be able to direct the actions of others (internal/external customers and key stakeholders) in order to secure the optimal outcome for our customers and our business.
  • Relationship dynamics – you must have the ability and credibility to influence and direct the actions of others (internal/external customers and key stakeholders) in order to secure the optimal business performance


Working pattern and location:

  • Full-time, permanent position. 40 hours Monday – Friday
  • Location: Upper Heyford. Candidates must be located within 45 mins commute.
  • Travel: National occasionally


What we can offer you:

  • Salary of £35,000 plus bonus potential
  • Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
  • Potential to progress within the company, with global opportunities updated regularly.


About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Warranty & Technical
  • Parts & Service
  • Channel Management
  • Customer Engagement
  • Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.