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Title:  Service Solutions Regional Manager


Twin Cities, MN, US

Date:  Jan 13, 2022


Title: Service Solutions Regional Manager 

Location: Twin Cities, MN 

Job Type: Full-time with Benefits  

Location: Hybrid work environment; Twin Cities, MN, US 


Who We Are:  

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 


What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. 


MSXI is seeking a Service Solutions Regional Manager to support our OEM customer in growing their retail tire and automotive service business. The ideal candidate will have vast knowledge of how the aftermarket automotive service business operates. 


This person will manage a team of Service Solutions Field Operations Specialist and performs administrative functions of their assigned region. Operates in accordance with all MSXI policies, procedures, and requirements. Monitors all dealer activity within their assigned region to support the OEM brand. Ensures that actions are performed in a professional manner and that all work meets the client’s expectations.



Principal Duties and Responsibilities: (not all-inclusive) 

  • Analysis of assigned dealer’s current business operations 
  • Identification of areas of opportunity 
  • Implementation of business planning initiatives 
  • Basic Training of dealer staff 
  • Retail Merchandising of facility 
  • Building and maintaining a solid business relationship by communicating with the assigned dealers 
  • Building and maintaining a solid business relationship by communicating with the assigned OEM Region 
  • Consult with dealer and OEM region, results, goals, recommendations, and opportunities of the assigned area  



Additional Duties and Responsibilities: 

  • Monitors the assigned dealers and consults as needed to ensure Brand Components are followed. 
  • Works with dealer management and staff to ensure customer satisfaction. 
  • On-going Support 
  • Principal Duties and Responsibilities: (not all-inclusive) 
  • Provide Dealership with recommendations and feedback  



Needs Evaluation – At each visit the Service Solutions Field Operations Support Specialist will review the current operation and identify opportunities for improvement. As is required, the Field Specialist will work with the dealer teams to recruit additional personnel, schedule and perform further training, modify business plans, and develop new merchandising plans. 


Recommendations and Feedback – At the conclusion of each visit, the Field Specialist will summarize the findings through the Contact Report that is reviewed with the Dealer Principal (or designee(s)), and Quick Lane Manager by using the following format in the body of the contact report. 


  • Issues Discussed / Observations:  The Field Specialists will conduct the visit by completing any of the issues agreed upon from the last visit and observe for new recommendations. 


  • Recommendations: The Field Specialists make recommendations based on observation using their aftermarket experience and any directives OEM or Team Management


  • Next Steps: The Field Specialists will offer solutions and time frames to assist the dealer in completing any recommendations agreed on. 


  • Action Plans: The Field Specialists will update and inform the dealer of action plan milestone achievements and shortfalls. 



Education, training, and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above.  

  • Minimum of High School degree or equivalent 
  • Two years of college with a strong emphasis on business skills preferred 
  • Valid Driver’s license 



  • Five years in an automotive service environment required; 7 or more years preferred 
  • Two years of multi-store supervisory experience 


PHYSICAL REQUIREMENTS:                            

  • Moving about the Service Department 
  • Utilizing physical and manual dexterity 
  • Driving a vehicle 
  • Using equipment consistent with industry standards 
  • Some overnight travel will be required 
  • The ability to travel overnight 60 – 70% of time



  • Must own a Ford Vehicle for travel 
  • Be fiscally responsible 
  • Expenses reimbursed from own credit card 
  • Proficient in Microsoft Office applications

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 

If you are interested in this position apply here  


Job Segment: Service Manager, Merchandising, BPO, Customer Service, Retail, Automotive, Operations

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