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Title:  Technical Writer

Location: 

Troy, MI, US

Date:  Oct 11, 2021

This position is responsible for the development and production of all aspects of Electrical Diagnosis and Wiring Diagram information required for service information, within the automotive industry. These aspects include, but are not limited to: specification tables, cautions, warnings, creation of illustration go-by’s, module system diagnostics (DTCs), symptom based diagnostics, wiring diagram illustrations, research, point to point validation, creation of wiring info per specification and other related electrical service information. Development may be in multiple formats and may involve interface with multiple clients both internal and external. Regardless of deliverable or style, this position must ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards. 

 

Responsibilities 

  • Accurately develop system specific diagnostics and wiring diagrams for electrical/electronic service procedures using client supplied information 

  • Follow current diagnostic and service development procedures and processes as necessary to ensure deliverable meets or exceeds client expectations 

  • Document open issues and follow through on resolution and inclusion  

  • Complete assignments to support existing business and new business, including new products and services 

  • Use of procedures, records, tools, equipment, facilities, others as appropriate 

  • Use of Content Development Work Instructions, Training and Records according to the corporate quality system 

  • Identify obstacles that may occur during production, respond to changing priorities and adjust accordingly 

  • Provide updated project information relating to project schedules, and project changes 

  • Develop and maintain strong client relationships with the engineering and service organizations 

  • Follow-up on all client feedback. Ensure all client revisions/discussions are incorporated and distributed to the teams for action 

  • Identify areas for operational improvement through process or technology adjustments 

 

Performance Measures 

  • Meeting client and company Quality Standards  

  • Client Satisfaction 

  • On-time delivery 

  • Knowledge of client business 

 

Education/Experience 

  • BA/BS, pursuing BA/BS or equivalent professional experience in wiring diagram and electrical diagnostic content development preferred 

  • Approximately 5 years of direct service & diagnostic manual development preferred 

  • In-depth vehicle knowledge a plus 

  • Industry standard certification preferred 

 

Skills Required 

  • Experienced in developing Diagnostic & Wiring Diagram information for Dealer Technicians and the automotive service industry 

  • Solid understanding of SGML/XML authoring tools, Illustrator, Adept Style Editors, Microsoft Word, Excel, Microsoft Outlook or equivalent email package 

  • Working knowledge of Adobe Acrobat and Photoshop or other similar software 

  • Experience working collaboratively with client service teams in fast paced environment 

  • Excellent written and oral communications skills 

  • Exceptional attention to detail and thorough approach to follow-through on all tasks 

  • Ability to work under pressure and prioritize tasks to ensure efficiencies 

  • Ability to multitask and interface with many personalities 

  • Enthusiastic and well organized. Successful at maintaining schedules and raising issues as necessary 

  • Envision, Plan and Manage time/workload to ensure successful delivery of projects 

  • Ability to work with domestic and international business cultures 

 

Travel 

  • Domestic and international travel may be required 

If you are interedted in this position apply here

 

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Nearest Major Market: Troy
Nearest Secondary Market: Detroit

Job Segment: Technical Writer, Engineer, Electrical, Developer, Technology, Engineering, Automotive

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