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Title:  Parts Supply Chain Expediting Supervisor


Troy, MI, US

Date:  Jun 23, 2022


Title: Parts Supply Chain Expediting Supervisor

Location: Troy, MI

Job Type: Full-time with Benefits 


Who We Are: 

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 


What’s in it for you?  When you join our team, you become part of the MSX International, Inc. family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.


The Supervisor will report to the MSX Account Manager and will be the primary interface to the client's team. The Supervisor will be Responsible for the management of the entire Team and the services delivered to the client, ensure compliance with all the KPIs, quality check and continuous agent training. Coordinate with offshore Team Leader in India.


Required background & skills:

  • Ability to relate with dealer
  • Customer service experience
  • Knowledge of automotive processes & parts
  • PC literate
  • People management
  • Performance management
  • Knowledge of vehicle models and technical components
  • Knowledge of dealership networks
  • Knowledge of service processes

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 


If you are interested in this position apply here 


Job Segment: Supply Chain, Supply, BPO, Operations, Automotive

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