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Title:  Call Center Agent

Location: 

Troy, MI, US

Date:  May 12, 2021

Introduction and Background

MSX International (MSXI) is a leading global provider of outsourced business solutions. Our Retail Network Solutions division serves the automotive industry and is the world’s largest provider of solutions to automotive OEM’s and their retail networks.  We have the hands-on experience of automotive best practices, state-of-the-art technology and the in-depth information to boost company efficiency and profitability.

 

Our Chrysler Payment Plan (CPP) group is currently seeking a Call Center Agent/Billing Center Liaison. The Billing Liaison will be responsible for handling incoming and/or outgoing calls, documenting calls, updating customer records, processing payments/faxes/emails, troubleshooting/researching customer and dealership concerns, and ensuring complete customer satisfaction.

 

Key Responsibilities

  • Manage incoming and outgoing customer service calls related to account billing information
  • Process customer payments
  • Update customer recurring payment information
  • Follow up on issues until resolution has been reached
  • Assist with reinstating and/or canceling customer accounts
  • Prepare outgoing mail and correspondence, including: courier packages, email, faxes etc.
  • Troubleshoot customer and dealership related inquiries
  • Diagnose customer and/or dealership website issues
  • Utilize multiple applications (5-8 at any given time) to resolve customer and or dealership inquiries/issues
  • Prioritize duties between multiple projects

 

Qualifications

  • 2 – 3 years of customer service experience strongly preferred
  • Two years billing experience strongly preferred
  • Excellent verbal and written communication skills along with an exceptional telephone manner, as the majority of the job function is telephone related
  • Strong interpersonal skills with peers and staff at all levels of CPP (both internally and externally)
  • Professional, punctual and committed
  • Strong keyboard skills/basic administration skills
  • Multi-tasking skills required
  • General office duties e.g. filing, photocopying
  • Excellent organizational skills
  • Ability to work independently or with a group
  • Manage priorities under pressure
  • Enthusiastic and results driven

Education and/or Experience

  • High School diploma
  • Some college preferred

 

Working Environment and Hours

  • Full-time, direct hire opportunity
  • Monday – Friday 11am – 8pm

If you are interested in this opportunity, please apply here.

 

#MSXNAJobs


Nearest Major Market: Troy
Nearest Secondary Market: Detroit

Job Segment: Call Center, Customer Service, Sales, Automotive

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