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Title:  Accessories Business Development Specialist - Toronto, ON


Toronto, ON, CA

Date:  Jan 13, 2022

Job Title: Aftersales Business Development Specialist

Department: Aftersales


Who We Are:  

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice

What’s in it for you?  When you join our team, you become part of the MSX International, Inc.  family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. 


The “Aftersales Business Development Specialist” (ABDS) will provide comprehensive field support for the sale of OEM Accessory parts and assistance in service retention to Canadian Retailers while providing management support to the BMW CA Business Development Group within the Aftersales Department. The primary focus of the ABDSs will be to serve as business consultants by visiting Retailers, raising awareness and providing guidance on how to best sell Original BMW and MINI Accessories and improve overall aftersales business operations. Additionally, the ABDS role will support the successful implementation of sales and marketing campaigns to meet BMW CA sales and service retentention targets. This is a professional level, non-supervisory position.



· The ABDS will be responsible for driving the Accessories business and increasing service retention in the Canadian market by linking all the key stakeholders together to ensure success.

· Work with targeted Retailers to increase Accessories sales long-term and create best practice Retailers who demonstrate both innovative point-of-sale merchandising and well-crafted sales promotions that provide a healthy ROI.

· Support BMW Retailers with capturing lost sales and increased profit opportunities during and after the sales process.

· Be responsible for establishing a link between the Parts, Service and Sales departments to ensure that accessories availability and the installation processes are seamless.

· Increase the general awareness of Accessories and service retention processes within BMW and MINI Retailer organizations and focus on the buy-in of upper management.

· Increase the average Accessories per new vehicle sold (PNVR with and without Wheel Packages) and total Accessories sales.

· Increase service retention in segment II and III vehicles after warranty has expired

· Provide Retailers with guidance, sales training, best practices, and limited technical and product knowledge.

· Document and report all Retailer visits and findings in a consistent, sustainable and comprehensive manner.

· Develop and execute quarterly marketing and retention plans appropriate for the individual market.

· Obtain Retailer commitment regarding program engagement.

· Act as a link between head office, regional office and Retailers — focusing on problem solving for increasing Accessories sales and driving increased service retention.

· Motivate Sales, Service, and Parts staff at Retail Facilities to sell Accessories.

· Continuously update Retailer personnel regarding product launches and changes in the assortment.

· Support the Retailer with the implementation of Accessories sales and marketing campaigns,

including Accessories website management.

· Responsible for the initial set up of the PoS displays at all customer touch points and coach Retailer staff on how to maintain and update displays.

· Develop and maintain a simple measurement tool specific to Retailer performance and overall sales and service retention targets.

· Monthly review of Retailer purchase, sales and profitability relative to the best-in-class Retailer performance within assigned region.

· Record each Retailer visit or contact (reported back directly to the BMW CA ABDS Program Manager).

· Support Retailers with Future Retail implementation of Aftersales PoS displays and Integrated Communication Systems (ICS)

· Assist with campaign management and projects as needed and advised by BMW CA ABDS Program Manager.

· Support various BMW CA or Retailer events and assist with specific projects which come from BMW CA as required.

· Assist in the creation of new tools, processes and reporting mechanisms or enhancements on existing ones used in the program to drive accessories sales and service retention.

· Provide field experience from this program to evolve tools throughout the program.



· Experience (5-7 years) strong sales and operations background, preferably in the automotive field.

· Expertise in the automotive industry with an understanding of vehicle accessories and aftersales operations.

· Understanding of Retailer organizational reporting structures.

· Candidate must possess excellent relationship management and problem solving skills.

· Baseline characteristics – self-directed, sales focused, organized, excellent written and oral communication skills.

· Candidate must possess excellent relationship management and have problem solving skills.

· Experience in growing revenue, profit, and margins (wholesale and retail).

· Effective communications, interpersonal and public relations skills.

· Experience working at or with premium dealers, automotive OE manufacturers or accessories suppliers.

· Observe, train and coach dealer Parts Manager quickly and concisely on areas of opportunities and challenges based on initial visit and review of situation.

· Business case development

o Business development

o Develop and present business cases

o Project management

· BMW and MINI brand experience.

· Knowledge of vehicles and vehicle accessories.



· Bachelor's degree in related field or minimum 5-7 years equivalent experience

· Familiarity with the following automotive operations: Accessory supplier, distribution networks, all areas of Retailer operations, including sales and marketing

· Executive level communications and automotive operations experience.

· Experience in the composition of professional documents including but not limited to proposals, business plans, project plans, process maps, program evaluations and SWOT analysis.

· Experience with current automotive aftermarket accessory wholesale business trends.


· ABDS must exhibit professional level communications abilities in both English and French in the Montreal, Quebec Region - both verbal and written.

· Additionally, verbal and written Cantonese skills are preferred in the Vancouver, British Columbia Region.


· High level of proficiency with PC and Microsoft applications including; Outlook, Excel, Word, and Power Point presentations.

· Specialist must possess demonstrated competency in OEM/Retailer/Distributor specific software applications as required by the client.


· Ability to perform SWOT (Strength, Weakness, Opportunity, Threat) analysis of current operating practices and develop a comprehensive action plan based on findings.


· Specialist must be able to execute outlined program components such as training, reporting, merchandising, marketing, group facilitation and product demonstration abilities.


· Specialist must be proficient in all areas of process development, mapping, evaluation and execution.


· Specialist must be capable of formulating business decisions based on a logical reasoning approach and offering a solution based outcome to all situations.


· Specialist must possess the physical capabilities necessary to accomplish the tasks assigned to the program including but not limited to; assembling merchandising displays, movement of marketing materials, multi-day travel, extended periods of physical activity during training seminars and ability to lift a minimum of 50 lbs without sustaining injury.



· Ability to travel 60% of business days throughout the year.

· Overnight travel is required.

· Able to accommodate working from a home office or remote locations.


MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 



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