Technical Helpdesk Agent

Competitive Salary

Permanent/40 hours weekly

Thorne, Doncaster/Hybrid

Are you an experienced automotive technical expert with a passion for problem-solving? Do you have experience in diagnosing complex automotive issues? Are you adept at using diagnostic and repair tools and can you interpret technical drawings?

Join our dynamic team at MSX International as a Technical Support Agent!

We are seeking a highly skilled Technical Support Agent to join our team at MSX International. In this role, you will support our dealers' network by providing professional technical advice and solutions. Your efforts will play a crucial role in enhancing customer satisfaction and improving the vehicle ownership experience.

The Role:

In this role, you will be responsible for providing expert technical assistance and ensuring customer satisfaction. Key responsibilities include:

• Identifying root causes and main technical or diagnostic issues.

• Providing accurate technical assistance and diagnostic direction.

• Managing inbound and outbound calls related to open cases.

• Ensuring end-to-end case resolutions, including escalation if needed.

• Recording and updating case information.

• Communicating product issues and escalating recurring concerns.

• Reporting unresolved issues not yet published in manuals.

• Supporting non-technical agents and monitoring performance KPIs.

Competencies – Knowledge and Skills:

• Strong knowledge of vehicle mechanical, electrical, and computer systems.

• Proficiency with diagnostic and repair tools.

• Ability to read technical drawings.

• Strong analytical and problem-solving skills.

• Excellent oral and written communication (only english)

• Customer-oriented and team player.

• Organized and diligent.

Experiences:

• Senior or master technician experience is essential!

Qualifications:

• Technical college level or equivalent experience.

• Automotive certification for defined regions (e.g., ASE in the US).

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive Salary
• 25 days annual leave entitlement (plus bank holidays)
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Car Salary Exchange Scheme

 Working pattern and location

• 40 Hours per week
• Hybrid work
• Location: Thorne, Doncaster

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that you application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.