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Title:  Technical Writer - Editor



Date:  Jun 15, 2022

Title: Technical Writer 

Location: Troy, MI, US 

Job Type: Full-time with Benefits 




Who We Are:  

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 



What’s in it for you?  When you join our team, you become part of the MSX International, Inc. family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. 


The Editorial Lead is responsible for the quality, consistency, and style guides of all publications needed in an Automotive Owner’s information kit. They are responsible for proper grammar, clear and concise instructions, adherence to style, page layout, Index, and TOC completeness and graphical layout. They also manage and ensure all change notice, subject matter expert comments, and feedback are addressed in each version where applicable.  Lead a team of Editors to ensure all members are editing content to the latest/greatest standards.  Serve as an escalation point from the Editorial staff to upper management.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Act on behalf of Quality Management as liaison between Authoring, TPS, Brand, and Tech Imaging departments for all matters related to quality control and improvement from an Editorial perspective.
  • Maintain Editorial documentation to promote adherence to quality standards, including checklists, style guides, audits, and tracking information.
  • Training Editors on latest/greatest editorial standards.
  • Participate in annual reviews of Editors identifying areas to improve on, clarifying objectives and acknowledgement of past performance.
  • Conduct monthly 1:1 meetings with Editors to address open concerns.
  • Manage and utilize metrics data to drive performance improvement across Editorial, TPS, and Authoring departments.
  • Research and communicate direction change initiatives to relevant departments to align direction across all interested parties.
  • Promote First Past Yield adherence and compliance for print ready delivery.
  • Provide backup support for Project Coordination responsibilities, including deliverables management, review assignment, and task meetings.
  • Perform general crosscheck (editorial review) for:
  • Consistency between "like" sections
  • Opportunities to improve readability
  • Spelling, punctuation, and syntax errors
  • Graphical review (clarity, placement, context (matches subject), orientation)
  • Application of standards outlined in the Editorial Quality Guide



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Minimum Qualifications:

  • A strong background in management and composition practices through Adobe software or equivalent
  • Proficiency in the Adobe software suite
  • Experience with Technical Publications; understanding of automotive Owner’s Information publications requirements
  • Understanding and participation in change control and change management processes
  • Experience defining and improving common processes, procedures, and guidelines for use across all authoring activities as it relates to final composition and delivery
  • Experience updating process documentation supporting above activities including standard operation procedures
  • Experience seeking opportunities for improvement in order to develop new efficient procedures
  • Experience performing frequent inspections and audits of work processes
  • Experience maintaining and upholding company quality standards

Preferred Qualifications:

  • Excellent organizational and leadership skills
  • Conscientious and responsible
  • A keen eye for detail and a results-driven approach
  • Outstanding communication skills
  • Proficiency in the Microsoft Office suite
  • Excellent analytical and problem solving skills
  • Highly detail-oriented
  • Bachelor’s degree in English, technical writing, communications, or related area

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 



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Job Segment: Technical Writer, BPO, Technology, Automotive, Operations

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