Title:  Supply Chain Support Coordinator - Remote

Title: Supply Chain Support Coordinator

Location: Remote, Southfield, MI, US

Job Type: Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

The Supply Chain Support Coordinator will be based out of the Southeast Michigan and will be focused on buyback reduction actions. He/She will provide parts issue identification to reduce roadblocks that prevent vehicles from being fixed and result in buyback.

The Supply Chain Support Coordinator will “plug” into the existing Tech Advisor ecosystem as it exists today and work closely with all stakeholders to reduce buybacks by ensuring the right part is procured and delivered in a timely and efficient way in key markets.

The Supply Chain Support Coordinator key tasks include but are not limited to:

• Locate parts ASAP to avoid buyback and improve CX by tracking VOR requests made by dealers associated to at-risk vehicles.
• Work with buyback parts support and field parts support for on escalation follow up, and escalate and follow up with supply chain stakeholders
• Identify issues / roadblocks in the Parts Needed Process and work on improving / eliminating roadblocks in collaboration with the supply chain team.
• Analyze data and identify dealerships who are not requesting VOR in a timely manner for possible chargebacks when a vehicle is bought back.

Minimum Qualifications Include:

• Experience as a Parts Manager: 5 years current Stellantis parts knowledge required
• ASE certifications a plus
• Capable of communicating with Technical and non-technical stakeholders at various levels in a clear, concise and articulate manner.
• Ability to identify and remove roadblocks that prevent the part from being procured and sent to the repair location.
• Ability to analyze data and create custom reports.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Being a highly motivated, adaptive, and autonomous individual with a history of delivering results.

What We Have to Offer:

• Hybrid work environment and empowered team culture.
• A full-time position with benefits effective the first of the month following 30 days of employment.
• Health and Wellness benefits include Healthcare, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off and employee discounts.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 

Apply NOW!!!

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