Are you our new Technical Mechanic Authority Specialist?

Who we are looking for:

We are looking for recent Graduates in Engineering (or young technicians with a mechanics Diploma) to support one of our key customers, leader in the mobility solutions industry, in the technical helpdesk activities. We are strongly committed to talent management and development and we are searching for young professionals ready to start a challenging career path, offering them a consistent professional growth within our consultancy activities and services applied to the vehicles.

Duties and Responsibilities:

Main duties and responsibilities include:

• Authorize the bodyshop maintenance/repair quotation submitted by the network, according to Authority procedures;
• Support the network of dealers and workshops of our customers, transferring the correct information in the Authority system, related to the handling of claims;
• Verify from a technical and administrative point of view the correspondence of maintenance/repair claims submitted by the network according to Authority procedures;
• Handle all the maintenance/repair claims, verifying that the labor timings requested by the network are aligned with the repair/damage and that the discounts on spare parts are in accordance with contractual conditions;
• Verify that the documents attached are correct and complete, in order to have all the useful elements for the evaluation of claims.

Requirements:

• Bachelor or Master degree in Engineering (Mechanics, Electronics, Automotive, etc.) or Mechanics Diploma;
• Teamworking;
• Initiative and independence;
• Excellent verbal and written communication skills;
• Interpersonal skills;
• Results orientation mindset;
• A flexible and yet structured approach;
• Ability to handle multiple tasks, think and plan ahead and build in contingencies;
• Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements;
• High level of computer literacy, especially MS Office;
• Languages skills: Italian, English.

Working pattern:

Rome.

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Retail Performance Management
• Customer Engagement
• Fleet & Mobility                                                                

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com

What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.