Junior Rental Advisor

Junior Rental Advisor

40 hours per week

Rome, hybrid

Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!

MSX is looking for a proactive and enthusiastic Junior Rental Advisor to join our team in Rome.

The Role

As an Automotive Rental Advisor, you will be involved in a B2B activity where, in accordance with the customer’s directives and tools, you will arrange replacement vehicle services for short-term purposes. You will ensure a high level of service to the drivers who have signed a rental agreement with our Customer by identify the feasibility of providing replacements for each request and prioritize customer’s satisfaction.

• Manage client requests for replacement and pre-assigned vehicles;
• Process and resolute cases reported by other departments on specific needs and disservices;
• Ensure the correct execution for provision of replacement vehicles through given directives;
• Communicate directly with the project coordinator on the ongoing activities.
• Relate with strategic partners such as rent a car supplier and our customer network

About you 

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Rental Advisor has excellent communication skills as well as: 

• Bachelor's degree in economics or similar;
• 1 year of experience in the Automotive sector in other roles is a nice to have
• High level of computer literacy;
• Adaptability and Flexibility;
• Good planning and organizing skills;
• Ability to work in team;
• Problem solving skills;
• Ability to take initiative;
• Languages: Italian

If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you!

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop and phone
• Lunch voucher

Working pattern: 

• 40 hours per week
• Rome - hybrid (3 days in the office, 2 days home office after training period)

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.