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Global Technology System Junior Technical Support

Date: 03-Jun-2022

Location: Rome, 62, IT


Who we are looking for:

The main purpose of the IT Support technician is to manage the local IT assets and requests in the MSX Italy market. It’s expected that, whilst providing concise and target / outcome, the individual will have a hands-on approach and will be a team player in the local and global Team.

Work with existing project managers and tasks passed down by the local market & Global Technology Services (GTS) leadership and ensure that they are complete in a timely and professional manner. Participating to team duties and ensuring that adherence to policies, processes and procedures around IT are upheld and maintained by the team and local market.



Duties and Responsibilities:

  • First level help desk in a Windows domain environment;
  • Support users with MS Office and applications;
  • SIM and mobile device management;
  • Asset management;
  • Willing to get hands dirty and ensure continuity of operations for both internal and external customers.


• Collaborate and cooperate (team working and team building)

Training for new consultants (training on the job)

• Inform the Project Coordinator about critical situations


Asset & tools:

• Take care of all assets (use them in line with company policies)



• Correct and professional implementation of the project

• Propose process improvements (new implementation tools and activities, training material, etc.)



• Provide an excellent level of work

• Cooperate with the customer departments


• Propose improvements to processes/procedures to make them more effective. Manage the management times of practices and daily work independently.




The ideal candidate has:

  • Passion of working within the IT industry;
  • Basic knowledge of using Windows Operating Systems;
  • knowledge Office/Office 365 (Excel and Access).
  • Wiliness to worked in a helpdesk or support desk environment where a ticket system was used and managed with KPI’s tracking performance and reporting to metric’s
  • Basic knowledge in laptop hardware technology
  • Ability to work towards deadlines and deliver as part of a team
  • Ability to take ownership of tasks and project milestones whilst reporting up and down a structure.
  • Wiliness to solve hardware and software problems, assembly, installation and PC configuration.
  • Interpersonal skills;
  • Aptitude for problem solving;
  • Good organizational skills
  • Result orientation
  • Flexibility
  • Proactivity
  • Good communication skills
  • Degree (technical or economic disciplines)

Working pattern:



What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

About MSXI: 

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:   

•    Warranty & Technical 
•    Parts & Service 
•    Retail Performance Management 
•    Customer Engagement 
•    Fleet & Mobility 


Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit


Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.


If you are interested in this job opportunity, please apply on, where you can learn more about us or send your resume to adding the job reference to the e-mail’s subject.


Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)


You can also contact our Talent Acquisition team at the human resources references below:

Viale Alexandre Gustave Eiffel 13-15
00148 Rome
Tel: 06 916371


MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above. 


MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03. 


Only selected candidates will receive a direct response.