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Customer Relationship Advisor

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Data: 22-giu-2022

Luogo: Rome, 62, IT, 00100

Società: MSX INTERNATIONAL

Who we re looking for

We are recruiting a Customer Relationship Center Advisor to manage customer inquiries and complaints ensuring that customers are satisfied with the car and services they have purchased, with the aim to increase their loyalty to the Motor Company, our customer. They’ll take care of final customer needs and expectations, in line with the motor company’s commitment  to a high level customer experience.


Duties and Responsibilities

  • Respond promptly to customer inquiries;
  • Acknowledge and resolve customer complaints;
  • Ensure customer satisfaction and provide professional customer support;
  • Give customers information about products and services;
  • Supports customers by providing helpful information, answering questions and responding to complaints.
  • Apply the procedures agreed with the National Sales Company in compliance with the company's standards and policies;
  • Respond promptly to customer inquiries;
  • Communicate with customers through various channels;
  • Communicating and coordinating with colleagues as necessary;
  • Escalate critical complaints according to policies and procedures. 
     

 Requirements

  • Degree in Economics;
  • At least 2 years’ experience in Customer Service activities;
  • At least 1 year Experience working with customer support;
  • Accuracy and compliance;Initiative and independence;nu
  • Interpersonal skills;
  • High level of computer literacy, especially MS Office;
  • Language’s skills: Italian, English.


Working pattern
Rome.

 

What we offer
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained. The activity will be carried out on shift plans, details will be provided during the recruitment process.
 

About MSXI
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
 
Warranty & Technical
Parts & Service
Retail Performance Management
Customer Engagement
Fleet & Mobility
 
Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com
Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice – please apply now.
 
MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.
 
If you are interested in this job opportunity, please apply on https://careers.msxi.com, where you can learn more about us, or send your resume to Italy_recruitment@msxint.com adding the job reference to the e-mail’s subject.
Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)
 
You can also contact our Talent Acquisition team at the human resources references below:
 
Viale Alexandre Gustave Eiffel 13-15
00148 Rome
Tel: 06 916371
 
MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
 
Only selected candidates will receive a direct response.