Title:  Business Lead Management Advisor

Business Leads Management Advisor

Full-time

Rome, hybrid

Are you an automotive fan? Do you enjoy providing the best support for customers? MSXI has the job for you!

As there is a potential opportunity coming up MSX is looking for a proactive and enthusiastic Business Leads Management Advisor (BLM Advisor) to join our team in Rome.

The Role

The BLM Project aims to acquire business opportunities through multichannel strategies for the sales force via telephone and commercial back-office activities. Specifically, the BLM Advisor is responsible for managing the assigned customer portfolio and leads to identifying key contacts within companies, such as the person responsible for fleet management or the purchasing manager, to secure meetings with regional staff and maximize engagement.

About you 

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal BLM Advisor has excellent communication skills as well as: 

• Achieve daily project goals for prospects.
• Profile and segment the customer portfolio and business leads.
• Register company details using specific operational tools.
• Contact registered companies to schedule appointments.
• Manage quote requests from potential business clients via phone/email.
• Analyze client requests and prepare documentation for the dealer network.
• Assist clients with information about the business range.
• Conduct follow-up with clients to update and monitor results achieved.
• Prepare reports on project progress.

In addition to the above, responsibilities include:

• Share project practices with new team members through on-the-job training. Report critical situations, training needs, and IT system malfunctions to the Team Leader.
• Handle all assets in accordance with company policies.
• Implement project procedures and propose process improvements, including new tools, activities, and training materials.
• Collaborate with the Sales Network and Zone Managers, informing them of any non-compliant behaviors observed.

Authorities:

• Manage key clients independently and define action plans to achieve assigned objectives.
• Autonomously manage call scripts (in accordance with basic guidelines) to enhance communication effectiveness.
• Plan activities and corrective actions.

Requirements:

• Interpersonal, telephone, and written communication skills.
• Strong relational skills; ability to adapt communication style based on different stakeholders.
• Problem-solving abilities.
• Analysis and reporting skills.
• Time management skills.
• Teamwork capabilities.
• Proficiency in major Microsoft Office applications.

If you can demonstrate that you are customer focused and can communicate effectively with great analytical skills, we would like to hear from you!

What is in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Competitive salary
• Company laptop, phone

Working pattern: 

• Full-time role
• Rome - hybrid

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.