Title:  Technical Trainer

Purpose of the position:

The main aim of the Technical Trainer is to increase the technicians' knowledge of the product, general and specific equipment, repair and diagnosis procedures in order to reach the highest quality level of the repairing activities. Moreover, they have to provide the technicians attending the courses with a methodical approach in analyzing and solving each problem they approach daily in repairing the vehicles.

Duties and Responsibilities:

• Develop and prepare training courses as required by the National Sales Company, our customer;
• Provide effective technical training to the staff of the dealership, keep them updated about new products and about all technical issues according to their needs, according to the Technical Training Center guideline;
• Be constantly updated on the technical and technological innovations of the commercial vehicles market to ensure a high level of competence during the delivery of courses;
• Interact with the technical office to check all the technical items that might have impact on technical training contents delivery;
• Check the level of preparation of the technicians of the Dealer Network, in accordance with the quality standards of the national sales company, promoting a continuous improvement of the respective performances;
• Check and collect presence signatures;
• Take care of the equipment (diagnostic tools, cars, projectors, etc.);
• Take care of the workshop and classrooms;
• Cooperate with colleagues to facilitate team building;
• Keep the Project Manager informed on potential issues about courses delivery;
• Collaborate in the solution of real or potential problems (team working);
• Commit to continually improve quality standards of the project;
• Apply the procedures according to the service level agreement;
• Manage corporate assets according to corporate policy;
• Evaluate and bring to the attention of the Project Manager any critical issues that may arise during the implementation of the project processes;
• Ability to carry out training as F2F (classroom) or VCT (Web training);
• Manage course participants according to the situations that arise daily during delivery, always ensuring a high quality of the service provided;
• Make any changes to the course agenda, according to the training needs of the course participants and / or the timing available, while ensuring coverage of the topics covered by the course itself;
• Maximize end customer satisfaction with the service provided (course delivery).

Requirements:

• Degree in Electronic or Mechanical Engineering (first or second level);
• Previous multi-year experience in the same position;
• Knowledge of mechanics;
• Good leadership skills for classroom management, as well as a technical background and an orientation to processes and problem solving;
• Team working attitude and a great interest in the automotive/industrial branch;
• Good computer skills: Windows, Office package (Word, Excel, PowerPoint, Access, Outlook);
• Good listening skills;
• Excellent interpersonal and communication skills;
• Excellent result orientation;
• Knowledge of fluent English, written and spoken, is mandatory.

Working pattern:

Field in the assigned area (North of Italy, Center of Italy or South of Italy)

What we offer:

We offer employment contract and professional growth. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

About MSXI: 

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:   

•    Warranty & Technical 
•    Parts & Service 
•    Retail Performance Management 
•    Customer Engagement 
•    Fleet & Mobility 

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com.

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.

If you are interested in this job opportunity, please apply on https://careers.msxi.com, where you can learn more about us.

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above. 

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03. 

Only selected candidates will receive a direct response.