Title: Techline Engineer- Pune
Pune, MH, IN
Candidates deliverable and KPI –
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To resolve the Vehicle Technical Complaints reported @ Techline from channel partners on daily basis
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Technical Assistance to CSM / WM / DET / TECHNICIAN for swifter resolutions of customer’s Vehicle complaints.
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To interact with ERC / PE / QA / Plant SO for supporting field team, in resolving critical unresolved concern.
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To prepare & share the “Vehicle Complaints Attended Report” on Monthly Basis with Client-SHQ.
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To validate theOwner’s Manuals & Workshopmanuals, in line with the produced vehicles at respective plant locations on need basis.
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To prepare the detailed Trouble Shooting Guidelines (TSG) for each complaint attended on weekly basis.
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To develop Technical Expert Advice (EA) for unique cases attended.
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To interact with Call Centre team for the smooth resolution of vehicle concerns.
Candidate’s desired profile and prerequisite skill sets –
• Good Product Knowledge (Preferably Commercial Vehicles)
• Content Development / Technical Writing Skills(Optional)
• Should have hands-on experience in handling “Vehicle Technical Complaints”.
• Should be familiar with vehicle diagnostic tools.
• Good in vehicle troubleshooting.
• Sound knowledge in Vehicle Mechatronics.
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Candidate should be either BE / Diploma, having hands on experience (6 to 8 years)
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Excellent Communication Skills (English, Hindi & Marathi)
Job Segment:
Call Center, Help Desk, Information Technology, Technical Writer, Quality Assurance, Customer Service, Technology