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Title:  Program Manager, Technical Curriculum Development



Date:  Dec 29, 2021


Location: MSX International, CA

Title: Program Manager, Automotive Technical Curriculum Development

Job Type: Full-time with Benefits 

Location: Hybrid work environment; located in California


Who We Are: 

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

We are looking for a seasoned Program Manager to join our team in a highly dynamic role!  You will oversee technical training for key automotive OEM accounts, including the design, development, and delivery of web-based, instructor-led and video training for retail automotive technicians.

In this role you will collaborate with our in-house curriculum development and software development teams to deliver top quality work. Success will rely on your close partnership with clients to understand their products and technologies and develop industry-leading solutions.


Key Responsibilities include:

Project Management

  • Manage multiple projects simultaneously and according to deadlines
  • Proactively bring solutions to clients and company leadership
  • Assume ownership of all aspects of project delivery, including budgets, timelines, quality of deliverables, and client satisfaction
  • Resolve resourcing constraints by collaborating with team members
  • Escalate visibility to challenges; offer solutions and guide processes to resolution

Team Management

  • Collaborate with production and account team to deliver industry-leading solutions
  • Align internal delivery schedules and processes with each client’s vision
  • Clearly and consistently communicate project status to MSX Production Lead
  • Interface with project team members and suppliers dispersed geographically
  • Assume responsibility for content development and supervise instructional designers

Client Management

  • Establish rapport and build relationships with key client stakeholders
  • Demonstrate automotive technical repair and diagnosis knowledge
  • Conduct project kick-off meetings, leading discussions on scope and details
  • Set and maintain clear client expectations
  • Manage all client communications, including weekly status and presentations
  • Attend onsite meetings at client location when possible
  • Support business development (discovery, estimates, proposals) as required

Required Experience and Skills

  • Bachelor’s or Automotive Technology Degree, or equivalent work experience
  • Minimum 5-7 years in project management of scope, budget, schedules, resources, and client communications
  • Strong organizational skills and ability to manage multiple projects simultaneously
  • Success in a fast-paced environment with aggressive deadlines and frequent change
  • Exceptional written and verbal communication skills with extreme attention to detail
  • Proven client relationship management skills
  • Strong work ethic and an enthusiastic, “can-do” attitude
  • Track-record of taking initiative and being a problem-solver


Additional Skills

  • Experience managing learning and development projects from start to finish and across multiple formats (web-based, video and instructor-led) a plus
  • Experience using project management and collaboration tools such as MS Project, MS Teams, Basecamp and a plus
  • Bilingual in Spanish a plus

If you are interested in this position apply here 


Job Segment: Information Technology, IT Manager, Developer, Business Development, Technology, Sales, Automotive

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