Title:  Priority Repair Specialists - Southfield, MI

Title: Priority Repair Specialists

Location: Remote, Southfield, MI US

Job Type: Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

The Priority Repair Specialists – T5I will be based out of the Southeast Michigan and will be focused on buyback reduction actions. He/She will have experience in providing date to identify the “Top 5 Issues” and reduce roadblocks that prevent the vehicle from being repaired.

The Priority Repair Specialists – T5I will “plug” into the Tech Advisor ecosystem as it exists today and work closely with all stakeholders to reduce buybacks by ensuring that the Top 5 Issues are focused on in key markets.

The Priority Repair Specialists – T5I key tasks include but are not limited to:

• Project management, leadership experience and the ability to bring various stakeholders together to fix specific issues
• Have the capability to identify the Top 5 impactful issues to be reviewed with Customer
• Provide weekly progress and status reports
• Motivate internal and external stakeholders to improve process, deliver solutions, and achieve expected results

Minimum Qualifications Include:

• Ability to communicate clearly and concisely in both written and verbal forms
• Ability to quickly identify and resolve issues
• Familiarity with Stellantis products and services is a plus
• Ability to remain calm and professional and handle challenging situations while adapting to changes in products and policies
• Ability to work well with other departments to provide comprehensive solutions
• Ability to manage disagreements and resolve disputes between team members
• Ability to analyze data and create custom reports
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Ability to stay highly motivated, adaptive, and autonomous while delivering results.

What We Have to Offer:

• Hybrid work environment and empowered team culture.
• A full-time position with benefits effective the first of the month following 30 days of employment.
• Health and Wellness benefits include Healthcare, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off and employee discounts.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 

Apply NOW!!!

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