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Title:  Mobile Service Solutions Operations Specialist - Baltimore, MD


Baltimore, MD, US

Date:  Mar 18, 2023


Title: Mobile Service Solutions Operations Specialist

Location: Baltimore, Maryland Area

Job Type: Full-time with Benefits 


Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 


The Operations Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned automotive dealers, support launch and performance manager in planning meetings and Mobile Service activities, along with implementing plans to achieve regional objectives:  


What Your Day-to- Day Responsibilities Include:

  • Operations Specialist will provide primary operational support to assigned Mobile Service Dealers within District:
  • Attend Annual Business Plan Meetings
  • Create and Work Mobile Service Action Plans
  • Conduct Repair Order Analysis as needed
  • Develop Quarterly Marketing Plan and Monitor Adherence
  • Ensure available technology is utilized up to date
  • Review Mobile Service policies and marketing actions
  • Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
  • Conduct periodic Parts inventory review for Mobile Service Van(s)
  • Perform on-site Training
    • Vehicle Inspection Training
    • Service Work Upsell Training
    • Telephone Sales Skills
    • Customer Handling Skills
    • Credit Card Solicitation Skills
  • Provide visit summaries to Dealer, District Operations Manager
  • Complete all administrative tasks in a timely manner
  • Assist dealers with questions regarding Quick Lane or Express Service operations


What You Bring

  • Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes:
  • Will possess Aftermarket Experience; preferably Retail Tire Store Management experience 
  • OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
  • Demonstrated proficiency with PC applications in a Windows environment
  • This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  •  Ability to train and utilize all aspects of automotive service sales
  • Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results 
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 



  • 50% Travel required
  • Overnight travel required
  • Have ability to equally accommodate working from home office or remote location


MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.


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Nearest Major Market: Baltimore

Job Segment: Inside Sales, Telemarketing, Operations Manager, Sales, Automotive, Operations

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