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Title:  Operations Specialist - Tampa, FL


Tampa, FL, US

Date:  Jan 5, 2022


MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Retail Automotive Service prescribed solutions.


The Operations Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned automotive dealers, support launch and performance manager in planning meetings and Quick Lane launches, along with implementing plans to achieve regional objectives:  

The Operations Specialist will provide primary operational support to assigned Quick Lanes within District:

  • Attend Annual Business Plan Meetings
  • Create and Work Quick Lane Action Plans
  • Conduct Repair Order Analysis as needed
  • Develop Quarterly Marketing Plan and Monitor Adherence
  • Ensure Scheduling of Quarterly Quick Lane Sales Events
  • Ensure POS displays are current and up to dated
  • Work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys
  • Review and approve advertising Co-op claims
  • Work with department manager on Search Engine Optimization and Landing Page Claiming
  • Monitor and motivate Quick Lane Contest and Incentive performance
  • Assist with Tire Inventory Selections
    • Establish Good/Better/Best Selling Lineup
    • Ensure adequate Tire Displays and current pricing (Indoor/Outdoor)
    • Conduct on-site training as needed
  • Conduct periodic Parts inventory review
  • Perform on-site Training
    • Vehicle Inspection Training
    • Tires Sales Training
    • Telephone Sales Skills
    • Customer Handling Skills
    •  Brake Sales Skills
    •  Credit Card Solicitation Skills
  • Provide visit summaries to Dealer, District Operations Manager
  • Complete all administrative tasks in a timely manner
  • Run Quick Lane as needed






Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes:

  • Will possess Aftermarket Experience; preferably Retail Tire Store Management experience 
  • OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
  • Demonstrated proficiency with PC applications in a Windows environment
  • This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  •  Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
  • Ability to influence the sales personnel and technicians in the training processes and monitoring the results 


  • 50% Travel required
  • Overnight travel required
  • Have ability to equally accommodate working from home office or remote location

If you are interested in this opportunity, please apply here.



Nearest Major Market: Tampa

Job Segment: Operations Manager, Inside Sales, Telemarketing, Operations, Automotive, Sales

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