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Title:  Technical Advisor - Upper Heyford

Location: 

Upper Heyford, GB

Date:  Feb 19, 2021

We have an exciting opportunity for an experienced automotive technical service advisor who thrives in a fast-paced, exciting, and dynamic start-up organisation. As the key European launch market, we are looking for an automotive technical service advisor to join our clients team reporting to the Customer Service Manager.

 

Your responsibilities:

 

This is a key role in our business, and you will be responsible for implementing and ensuring our clients Customer Service Strategy within the UK network, providing support to our customers & internal functions (e.g., Sales & PR/Fleet). Therefore, you will need to have a strong understanding of how an aftersales department functions from both the customer facing and the workshop. An automotive specialist background with experience in these key areas and who is proactive, consumer centric, have an eye for detail and wants to perform a pivotal role in the most exciting new premium car brand in the UK. 

 

Your core responsibilities will include:

 

  • You will be the principle contact for our customers for all their aftersales needs.
  • Providing outstanding customer service to our customers.
  • Work with the Personal Advisor & Service centers to support & facilitate the booking processes to ensure our customer’s needs are met by way of services required, appointment, logistics & mobility requirements.
  • Work with our nominated Bodyshop & Roadside Assistance suppliers to ensure our customer’s needs are met by way of services required, appointment, logistics & mobility requirements.
  • Meet with customers where required to support in vehicle concerns.
  • Support the parts & accessory processes between our client & service centers.
  • Facilitate all service documentation between service centers, our client and customers
  • Support service centers to complete all PDI functions, including the fitment of accessories.
  • Support & administer where needed our clients warranty claim processes.
  • Support continuous improvement activities regarding product quality, service process and service centres.
  • Support new vehicle model Launch activities as required.
  • Coach and mentor our client’s agencies in their aftersales processes

 
 
Your profile:
 

  • Passionate about cars and most importantly customers.
  • A self-starter, a team player and a person who enjoys their work.
  • Commercially astute, can identify opportunities, prepare and execute plans to achieve your targets.
  • Thrive in a fast-paced environment and you can focus on multiple tasks and deadlines at the same time.
  • Highly collaborative, pro-active, great at building relationships, team-spirited and highly detail oriented.
  • Ability to contribute to the management of our client in a proactive, challenging and supportive manner.
  • Excellent written and oral skills.
  • Excellent excel skills and be highly proficient in word and power point.
  • Highly professional and must have a ‘can do attitude’.
  • Experience of working effectively in an international matrix organisation structure.
  • Clean driving licence and able to support at multiple locations within the UK requiring some overnight travel.
  • You will have significant experience working within an automotive aftersales department understanding all the process around the “customer journey”.
  • Have a good technical understanding (formal technical training, would be an advantage but not necessary).
  • Can demonstrate a logical approach and be able to investigate, report on customer and or vehicle concerns, either “hands on” or remotely.
  • Will have a good working knowledge of aftersales systems and processes to be able to coach and mentor service centre staff.
  • An understanding of the UK automotive industry, be passionate about cars, but above all be totally customer centric.
  • Relationship management – you will have strong influencing skills and be able to direct the actions of others (internal/external customers and key stakeholders) in order to secure the optimal outcome for our customers and our business.
  • Relationship dynamics – you must have the ability and credibility to influence and direct the actions of others (internal/external customers and key stakeholders) in order to secure the optimal business performance
  • Ultimately, you must be considered a professional by your peers.

 

Working pattern and location:

 

  • 40 Hours Monday – Friday
  • Location: Upper Heyford
  • Travel: National and occasionally international; mainly to Germany

 
What we can offer you:
 

  • Salary up to £35,000 plus bonus potential
  • Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
  • Potential to progress within the company, with global opportunities updated regularly.


Job Segment: Relationship Manager, Automotive, Customer Service

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