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Title:  BMW Canada Warranty Auditor



Date:  Jun 23, 2022

Title: Warranty Auditor

Location: Toronto, ON, CA  or Montreal, QB, CA

Job Type: Full-time with Benefits 



Who We Are: 

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.


What’s in it for you?  When you join our team, you become part of the MSX International, Inc. family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry 




The main purpose of the Dealer Audit Specialist is to audit the BMW Canada Dealer network and to provide an in-depth review of retailer warranty operations focusing on customer concern identification, repair capabilities, and potential Audit risk. The audit program ensures that valid warranty, maintenance, and goodwill payments are made to the BMW Canada Dealer network in return for the correct and necessary repair of BMW & MINI customer vehicles and motorcycles, and the entire BMW Service Process is followed accordingly. In addition, the auditor will provide the Canadian Dealer network with a coaching program to ensure that all service & repair processes are correctly followed and accurately documented.


The successful applicant should be based in Canada (Toronto / Montreal) and will be required to travel up to 20% for audit visits.


As a Dealer Audit Specialist, you will be expected to succeed at the following tasks:



Candidate Responsibilities:

  • Work within a national team and local management supporting the audit program.
  • Work to a timescale, completing a set number of audits in a given timeframe
  • Work to a strict set of manufacturer guidelines and parameters
  • Develop and maintain customer relations with the local Region and Dealers
  • Demonstrate a sound understanding of Dealer aftersales and sales processes within the Retailer network (Service, Parts, Sales & Warranty)
  • Carry out a fully independent Warranty audits in line with the manufacturer’s parameters
  • Create detailed report on the audit findings including recommended actions
  • Fully explain the findings of the audit to all relevant Dealer staff and Management
  • Guide Dealers on best practices for their business
  • Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program
  • Promote the value of the audit program to Dealer management
  • Provide strong detailed, accurate and timely reporting to MSXI/BMW CA Management
  • Fulfill all reporting requirements as outlined in the program process manual
  • Complete ad hoc duties where necessary for MSXI/BMW CA Management
  • Use BMW Canada warranty systems to complete audits


What we are looking for:

  • Ability to remain calm and diplomatic in high-pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience
  • Process-driven with strong problem-solving and investigative abilities
  • High level of computer literacy and ability to learn new systems
  • Ability to manage own workload, expenses and travel arrangements
  • Clean driving record and employment background



  • You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience
  • Alternatively, we will also consider applicants with strong Aftersales, Sales and Warranty Process knowledge and three years of technical / workshop/ sales experience
  • Audit Specialist must be fluently bi-lingual (English / French)



  • The ideal candidate will have either BMW Dealer, Dealer Franchise or other OEM warranty/service background, with demonstrable automotive audit experience
  • Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred
  • Knowledge of manufacturer models and technical aspects is preferred
  • Knowledge of technical support material (tech manuals, bulletins, recalls) is preferred
  • The ideal candidate will have a minimum of two years’ experience in dealer fix-ops with an in-depth knowledge of the motor industry
  • Proficiency in all MS Office tools is required.
  • Comfortable with a fast pace of change, while ensuring continuity of current activities.
  • Ability to perform formal analysis and provide professional written interpretations of findings.
  • A flexible, structured, and logical approach being able to handle multiple tasks, think, and plan ahead and build in contingencies as required.


Competencies / Other skills:

  • Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.
  • Ability to work independently with multi-disciplinary and multi-cultural teams.
  • Ability to work on given objectives
  • Excellent communicator and people motivation skills.
  • Fluency in English is essential in both written and verbal communication.
  • Capability to plan, book and complete travel to and from dealers independently.
  • Travel requirement is a minimum of 4 days per week.


MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. 


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