Title:  Technical warranty assessor (m/f/d) with French language skills

For more than 25 years MSX has been a partner of the automotive industry and offers services to optimize dealer networks.

As a fast-growing company, we are represented globally with over 6,500 employees in more than 80 countries.

We apply our expert knowledge in the following 5 areas:

• Customer Satisfaction & Customer Loyalty
• Mobility & Fleet
• Technology & Warranty
• Spare parts sales & Service
• Sales channel management - training and coaching

For the area of Technology & Warranty we are looking for an experienced specialist (m/fd) for the European technical support at an automobile importer In large area Neuss

Job description
 

• Responsible for coordinating all aspects of warranty for European markets / dedicated market in Europe
• Provide retailers with the required support to ensure customers’ vehicles are repaired in line with JLR’s warranty compliance and procedures
• Point of contact in market language for all retailer’s enquires with regards to warranty processes (knowledge of claim submission and assessment process, Prior Approval process), systems, audits and training
• Market reporting review and development of action plans
• Support Parts Return Process (PRC) and Priority Return Request (PRR) process
• Support warranty labour rate collection process
• Support retailer selection process for onsite warranty audits

Job profile
 

• Experience of Retailer’s warranty process
• Good understanding of OEM's warranty policy
• Whole vehicle technical knowledge
• Good understanding of the Retailer processes
• Process orientated with strong attention to detail
• Good verbal and written communication skills
• Excellent skills of the French language as well as English language, additional language skills beneficial
• Good skills in MS office (ppt, excel, word) and ability to create structured reports
• Understanding of automotive sales and service processes. Beneficial: understanding of OEM's sales and service processes

Please include the following code number in your application: 8903
Have we aroused your interest? Then we look forward to receiving your complete application!

MSX International GmbH | Human Resources | Thorsten Gose | www.msxi.com | Tel. +49 (0) 221-94700312