Title: Technical warranty assessor (m/f/d) with French language skills
Neuss, DE
For more than 25 years MSX has been a partner of the automotive industry and offers services to optimize dealer networks.
As a fast-growing company, we are represented globally with over 6,500 employees in more than 80 countries.
We apply our expert knowledge in the following 5 areas:
- Customer Satisfaction & Customer Loyalty
- Mobility & Fleet
- Technology & Warranty
- Spare parts sales & Service
- Sales channel management - training and coaching
For the area of Technology & Warranty we are looking for an experienced specialist (m/fd) for the European technical support at an automobile importer In large area Neuss
Job description
- Responsible for coordinating all aspects of warranty for European markets / dedicated market in Europe
- Provide retailers with the required support to ensure customers’ vehicles are repaired in line with JLR’s warranty compliance and procedures
- Point of contact in market language for all retailer’s enquires with regards to warranty processes (knowledge of claim submission and assessment process, Prior Approval process), systems, audits and training
- Market reporting review and development of action plans
- Support Parts Return Process (PRC) and Priority Return Request (PRR) process
- Support warranty labour rate collection process
- Support retailer selection process for onsite warranty audits
Job profile
- Experience of Retailer’s warranty process
- Good understanding of OEM's warranty policy
- Whole vehicle technical knowledge
- Good understanding of the Retailer processes
- Process orientated with strong attention to detail
- Good verbal and written communication skills
- Excellent skills of the French language as well as English language, additional language skills beneficial
- Good skills in MS office (ppt, excel, word) and ability to create structured reports
- Understanding of automotive sales and service processes. Beneficial: understanding of OEM's sales and service processes
Please include the following code number in your application: 8903
Have we aroused your interest? Then we look forward to receiving your complete application!
MSX International GmbH | Human Resources | Thorsten Gose | www.msxi.com | Tel. +49 (0) 221-94700312
Job Segment:
Technical Support, Automotive Sales, Automotive, Technology, Sales