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Title:  Technical warranty assessor (m/f/d) with French language skills


Neuss, DE

Date:  Feb 19, 2021

For more than 25 years MSX has been a partner of the automotive industry and offers services to optimize dealer networks.

As a fast-growing company, we are represented globally with over 6,500 employees in more than 80 countries.

We apply our expert knowledge in the following 5 areas:


  • Customer Satisfaction & Customer Loyalty
  • Mobility & Fleet
  • Technology & Warranty
  • Spare parts sales & Service
  • Sales channel management - training and coaching


For the area of Technology & Warranty we are looking for an experienced specialist (m/fd) for the European technical support at an automobile importer In large area Neuss

Job description

  • Responsible for coordinating all aspects of warranty for European markets / dedicated market in Europe
  • Provide retailers with the required support to ensure customers’ vehicles are repaired in line with JLR’s warranty compliance and procedures
  • Point of contact in market language for all retailer’s enquires with regards to warranty processes (knowledge of claim submission and assessment process, Prior Approval process), systems, audits and training
  • Market reporting review and development of action plans
  • Support Parts Return Process (PRC) and Priority Return Request (PRR) process
  • Support warranty labour rate collection process
  • Support retailer selection process for onsite warranty audits


Job profile

  • Experience of Retailer’s warranty process
  • Good understanding of OEM's warranty policy
  • Whole vehicle technical knowledge
  • Good understanding of the Retailer processes
  • Process orientated with strong attention to detail
  • Good verbal and written communication skills
  • Excellent skills of the French language as well as English language, additional language skills beneficial
  • Good skills in MS office (ppt, excel, word) and ability to create structured reports
  • Understanding of automotive sales and service processes. Beneficial: understanding of OEM's sales and service processes

Please include the following code number in your application: 8903
Have we aroused your interest? Then we look forward to receiving your complete application!

MSX International GmbH | Human Resources | Thorsten Gose | | Tel. +49 (0) 221-94700312

Job Segment: Technical Support, Automotive Sales, Automotive, Technology, Sales

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