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Title:  Mobile Service Solutions Operations Specialist

Location: 

Nationwide, MI, US

Date:  Jan 12, 2022

Title: Mobile Service Solutions Operations Specialist

Location: Nationwide, US 

Title: Mobile Service Solutions Operations Specialist  

Job Type: Full-time with Benefits 

Location: Hybrid work environment; Nationwide, US 

 

Who We Are:  

We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise.  We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.  

 

What’s in it for you?  When you join our team, you become part of the MSX International, Inc.  family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.  

RESPONSIBILITIES:

The Operations Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned automotive dealers, support launch and performance manager in planning meetings and Mobile Service activities, along with implementing plans to achieve regional objectives:  

The Operations Specialist will provide primary operational support to assigned Mobile Service Dealers within District:

  • Attend Annual Business Plan Meetings
  • Create and Work Mobile Service Action Plans
  • Conduct Repair Order Analysis as needed
  • Develop Quarterly Marketing Plan and Monitor Adherence
  • Ensure available technology is utilized up to date
  • Review Mobile Service policies and marketing actions
  • Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
  • Conduct periodic Parts inventory review for Mobile Service Van(s)
  • Perform on-site Training
    • Vehicle Inspection Training
    • Service Work Upsell Training
    • Telephone Sales Skills
    • Customer Handling Skills
    • Credit Card Solicitation Skills
  • Provide visit summaries to Dealer, District Operations Manager
  • Complete all administrative tasks in a timely manner
  • Assist dealers with questions regarding Quick Lane or Express Service operations

 

QUALIFICATIONS:

  • Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes:
  • Will possess Aftermarket Experience; preferably Retail Tire Store Management experience 
  • OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
  • Demonstrated proficiency with PC applications in a Windows environment
  • This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  •  Ability to train and utilize all aspects of automotive service sales
  • Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results 

 

WORK ENVIRONMENT:

  • 50% Travel required
  • Overnight travel required
  • Have ability to equally accommodate working from home office or remote location

If you are interested in this position apply here  

https://careers.msxi.com 

#MSXNAJobs 


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