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Warranty Claims Processor

Date: 22-Nov-2022

Location: MIK, GB, MK8 8DF


Warranty Claims Processor

up to £26,500 p.a.

40 hours a week

Hybrid (home based and Milton Keynes)


MSX International has the job for you!


MSX International is looking for a Warranty Claims Processor to join our busy Volkswagen team in their beautiful Milton Keynes offices.

The Warranty Claims Processor will be responsible for reviewing and correcting warranty claims, authorising and processing goodwill claims, supporting Volkswagen’s Warranty Improvement Strategy and a number of additional warranty related requirements.


The Role

In this role, the Warranty Claims Processor will:


  • Evaluate claims submitted by the Volkswagen Group Authorised repair network before authorising credit to ensure their technical and financial accuracy.
  • Request any relevant dealer documentation in support of claim justification to safeguard Volkswagen Group UK Financial exposure.
  • Ensure the repair work scopes are carried out and claimed correctly.
  • Assess dealer performance by monitoring claims and report any suspicions to the Team Managers
  • Ensure that any changes in policy and procedures are understood communicated to staff within the organisation and the Dealer network.
  • Assist in the resolution of warranty problems that arise within the dealer network and give guidance to internal staff on warranty related issues.
  • Carry out any other relevant duties as requested by the Team Managers to ensure the effective performance of the Warranty Department.
  • Coach authorised repairer staff in the correct submission of warranty claims.


About you

This is an excellent opportunity for an individual with great organizational skills. Our ideal Corporate Admin Executive will have previous experience working in a technical environment within the automotive industry, as well as:


  • Previous experience of Vehicle Manufacturer Warranty Processes obtained either in a Franchised Dealership of a Vehicle Manufacturer Head Office environment.
  • Excellent understanding of vehicle technical repair processes ideally supported by a formal technical qualification (mechanical or parts technical).
  • Demonstrable computer literacy is a pre-requisite for this position, with training supplied for the software packages to be used.
  • Capability to show initiative and work without supervision.
  • Detailed and accurate work ethos.
  • Excellent verbal & written communications skills.
  • Ability to work closely with others as part of a team.



What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.


In joining MSX, you can enjoy:


  • Competitive salary
  • 25 days annual leave per year
  • autonomy to run your own diary
  • cash back health care scheme
  • exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
  • potential to progress within the company, with global opportunities updated regularly


Working pattern and location

  • 40 hours per week
  • Monday – Friday
  • Hyrbid pattern (working from home and in Milton Keynes)



About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:


  • Warranty & Technical
  • Parts & Service
  • Channel Management
  • Customer Engagement
  • Fleet & Mobility


Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.



MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.


For further information on this role please contact Roberta Soldati on 


Please be advised that applications sent via email will not be considered. To ensure that your application is reviewed by our Team, please send your CV through the APPLY button above.