Title:  Automotive Field Service Engineer

Are you our new Automotive Field Service Engineer?

Do you enjoy being on the roads, supporting and coaching dealers on handling technical issues? Would you like to be part of a renowned Automotive company, applying your professional skills and experience? Then we might be looking for you!

As an Automotive Field Service Engineer you take care of the analysis, the management and the resolution of critical technical issues that require action at one of the workshops located in the assigned area. This means that you will be visiting dealers in the Northern area of Italy. 

If you own a relevant Engineering degree, you have technical experience in the Automotive sector and you speak Italian and English fluently, then read on!

What will you be doing on a daily basis

• Provide technical support to dealer’s requests with appropriate quality, technical documentation and timeliness to prevent or immediately solve any customer complain;
• Identify critical repairs and visit dealers to support them during the diagnosis and repair phase;
• Carryout follow up reviews and escalate when needed;
• Identify the areas to be changed and improved together with the associated recovery actions and timing, conducting coaching and training if needed;
• Support all the After Sales Department on technical related topics to ensure customers' satisfaction.

Who are you?

• Master Degree in Engineering (Mechanics, Eletronics, Automotive);
• Approx. 3 to 5 years of experience in technical roles in the automotive industry;
• Knowledge of vehicle diagnosis is a must;
• Fluency in Italian and English;
• Stakeholders management  skills and the ability to build relationships at all levels;
• Customer oriented approach;
• Ability to work independently and in team;
• Excellent communication skills and problem-solving attitude;
• Knowledge of Microsoft Office package.

Working pattern

Field throughout Northern Italy

40 hours per week

Why do you choose for MSX?

We offer employment contract and professional growth opportunities. The compensation package will be discussed during the interview and related to the actual experience and skills gained. 

About MSX 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Diagnostics & Repair Enhancement 

• Warranty and Repair Efficiency 

• Technical Information 

• Learning Solutions 

• Sales Performance 

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com. 

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now. 

If you are interested in this job opportunity, please apply on https://careers.msxi.com/, where you can learn more about us. 

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR) 

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.  

Only selected candidates will receive a direct response.