Title:  Sales & Service Training Coordinator Coordinator

Are you our new Sales and Service Training Coordinator?

For a premium automotive brand, we are looking for a new Sales and Service Training Coordinator.

This Coordinator activity will take place in direct contact with the Training Project Manager and, consequently, with the Delivery Leader of the Learning Solution Value Stream to ensure proper project start-up by managing both start-up and subsequent ongoing management activities

What will you be doing on a daily basis:

• Coordinate all relations with the internal Brand contacts responsible for Sales and Service training;
•  Be a point of reference for the Client and proactively propose innovative training solutions;
• Develop content and contribute to design the dedicated training path;
• Select and propose appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes) in according with the Customer needs;
• Manage and coordinate external trainer and team activities to achieve the training target;
• Search and propose new trainers for new activity needs;
• Manage the production of programs and, in some cases, he/she could prepare directly and deliver some training courses or a part of these, as a Expert Master Trainer
• Participate in regular project review meetings with the team as well as in weekly/monthly program review meetings with the Customer management.
• Collaborate to ensure achievement of defined project targets for the market;
• Ensure timely and accurate feedback and reporting, as per program requirements against tools & templates requested;
• Participate in internal and alignment meetings with various contact persons and external agencies involved in various projects
• Teamwork with other internal resources involved in the project and communicate with external agencies involved.

Who are you?

• Degree in Engineering, Economics, Business Administration or similar;
• Previous experience in training delivery and management in automotive field;
• Knowledge of automotive process;
• Knowledge of training and coaching methodologies;
• Ability to coordinate plans and resources;
• Negotiation and objection and conflict management skills;
• Customer care and management skills;
• Excellent verbal and written communication skills;
• Excellent Initiative and autonomy skills;
• High level of computer literacy, especially MS Office;
• Fluent Italian and English.

Working pattern:

• Milan
• Hybrid

What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained. The activity will be carried out on shift plans, details will be provided during the recruitment process.

Not convinced yet?

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com.

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.

If you are interested in this job opportunity, please apply on https://careers.msxi.com/, where you can learn more about us.

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

Only selected candidates will receive a direct res