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Title:  Customer Relationship Specialist

Location: 

Milan, 25, IT

Date:  Aug 7, 2022

Who we are looking for:

As a Customer Care Specialist your job is to consistently deliver an outstanding, personal and customer experience addressing the needs of current and future customers across the shopping and ownership journey. You will guide them through the sales process and follow up their first encounter with our product. As the National Sales Company's brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. Excite, engage and educate prospective buyers and current owners through inbound and outbound activities, across an array of channels. Passionately  educate customers about the National Sales Company's brand and our products, and efficiently and reliably guide customers through a hassle-free service experience, by providing helpful and timely answers and seamlessly connecting the dots. Always put the customer first. Figure things out. Learn and share back so that we can constantly improve the National Sales Company's customer experience and ensure our customers feel cared for and get the help.

 

 

Duties and Responsibilities:

  • Respond promptly to customer inquiries;
  • Acknowledge and resolve customer complaints;
  • Ensure customer satisfaction and provide professional customer support;
  • Give customers information about products and services;
  • Support customers by providing helpful information, answering questions and responding to complaints.
  • Apply the procedures agreed with the National Sales Company in compliance with the company's standards and policies;
  • Communicate with customers through various channels;
  • Communicating and coordinating with colleagues as necessary;
  • Escalate critical complaints according to policies and procedures. 

 

Requirements:

  • Positive, enthusiastic, and passionate about people and electric cars;
  • Works collaboratively with the team to get things done and create a positive atmosphere;
  • Ability to learn, understand and clearly convey brand, business, and technical concepts in a simple way;
  • Customer service experience from sales oriented premium brands desired;
  • Able to multitask across systems and resolve a variety of technical issues, and comfortably navigate various applications;
  • Previous experience of outbound sales activities such as lead generation and follow up calls is an advantage;
  • Strong communication skills (oral and written) with attention to tone of voice/details;
  • Humble and assured, respectful of others and an outstanding listener;
  • Curious, eager to learn and try new things;
  • Customer, focused and dedicated to exceeding the expectation of customers;
  • All candidates must be able to successfully pass a pre-employment background check and language tests (C2 level according to Common European Framework of Reference for Languages, CEFR);
  • Languages skills: Italian, English;
  • Must have and maintain a valid driver’s license;
  • Ability to work evening hours, from Monday to Saturday.

Working pattern:
Milan.

 

What we offer:
We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained. The activity will be carried out on shift plans, details will be provided during the recruitment process.

About MSXI: 

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:   

  • Warranty & Technical 
  • Parts & Service 
  • Retail Performance Management 
  • Customer Engagement 
  • Fleet & Mobility 

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com.

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.

 

If you are interested in this job opportunity, please apply on https://careers.msxi.com, where you can learn more about us or send your resume to Italy_recruitment@msxi.com adding the job reference to the e-mail’s subject.

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)

 

You can also contact our Talent Acquisition team at the human resources references below:

Viale Alexandre Gustave Eiffel 13-15

00148 Rome

Tel: 06 916371

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above. 

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03. 

Only selected candidates will receive a direct response. 

#LI-DNI


Job Segment: Pre-Sales, Retail Sales, Automotive, Sales, Customer Service, Retail

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