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Title:  After-Sales Processes Consultant

Location: 

Milan, 25, IT, 20100

Date:  Jun 18, 2022

Who we are looking for:

We are recruiting an After-Sales Processes Consultant to monitor and provide solutions for after sales services dedicated to the retail customer directly at the dealer facilities.

The Consultant is responsible for carrying out the program at the dealer and contributes to the achievement of the general project objectives.

He must be able to identify process criticalities in the After-Sales area by proposing appropriate solutions in line with the standards of the customer company.

 

Duties and Responsibilities:

  • Achieve the assigned goals encouraging the growth of the business and service of the dealers assigned and support them in increasing Customer Satisfaction;
  • Analyze and examine the current organization chart and organization of the dealer, service processes and Customer Satisfaction;
  • Analyze the dealership's actual offer to the end customer;
  • Highlight process gaps and develop a corrective action plan for realignment to processes in order to increase profitability and Customer Satisfaction;
  • Organize and execute actions defined in the planning within deadlines;
  • Optimize intervention times according to the activities to be carried out;
  • Collaborate with National Sales Company's field force to share every action, process and decision implemented;
  • Act as the reference point for National Sales Company's team and the dealership network teams;
  • Critically analyze data on the performance indicators of the dealerships in the assigned area;
  • Make the dealer responsible for the continuous improvement of service processes;
  • Propose and share with the team the work tools created ad hoc;
  • Identify new business opportunities.

 

Requirements:

The ideal candidate has:

  • Degree in technical or economic disciplines; 
  • Knowledge of the after-sales automotive processes at the dealership;
  • Proven experience of at least 4 years in the Automotive world;
  • Good analytical skills and result orientation;
  • High relational and communication skills with the National Sales Company and dealer’s staff (management and operational);
  • Knowledge of Microsoft Office package (Excel in particular);
  • Leadership skills towards the dealership team and staff;
  • Flexibility;
  • Planning skills;
  • Organization skills;
  • Ability to work in a team;
  • Problem Solving skills.

 

Languages:

  • Italian and English

Working Pattern:

Field in the assigned area (North of Italy, Center of Italy or South of Italy)

 

What we offer:

We offer employment opportunity supporting professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

 

 

About MSXI: 


MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:   


•    Warranty & Technical 
•    Parts & Service 
•    Retail Performance Management 
•    Customer Engagement 
•    Fleet & Mobility 

 

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com.

 

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.

 

If you are interested in this job opportunity, please apply on https://careers.msxi.com, where you can learn more about us or send your resume to Italy_recruitment@msxint.com adding the job reference to the e-mail’s subject.

 

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)

 

You can also contact our Talent Acquisition team at the human resources references below:


Viale Alexandre Gustave Eiffel 13-15
00148 Rome
Tel: 06 916371

 

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above. 

 

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03. 

 

Only selected candidates will receive a direct response. 
 

 

#LI-DNI

 


Job Segment: Sales Consultant, Consulting, Retail Sales, Sales, Automotive, Service, Retail

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