Title:  Service Development Specialist - Memphis, TN

Purpose of the Position:

• Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention.
• Implement, train and monitor dealers on service lane processes.
• Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).

As a Service Development Specialist, you will be expected to succeed at the following tasks:

Assist dealers in improving LOF/MPVI cycle times to under an hour

< Meet defined metric goals for assigned dealers within a set geographic area

< Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation

< Ensure dealer processes are in place to gather local competitive data

< Ensure proper Business Development Center (BDC) service department integration

< Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement

< Share best practices, ideas, success stories and analysis techniques via the SDM forum

If you are interested in this opportunity, please apply here.