Title: Service Development Specialist - Memphis, TN
Memphis, TN, US
Purpose of the Position:
- Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention.
- Implement, train and monitor dealers on service lane processes.
- Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).
As a Service Development Specialist, you will be expected to succeed at the following tasks:
Assist dealers in improving LOF/MPVI cycle times to under an hour
< Meet defined metric goals for assigned dealers within a set geographic area
< Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation
< Ensure dealer processes are in place to gather local competitive data
< Ensure proper Business Development Center (BDC) service department integration
< Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement
< Share best practices, ideas, success stories and analysis techniques via the SDM forum
If you are interested in this opportunity, please apply here.
Nearest Major Market: Memphis
Job Segment:
Business Development, Sales