Title:  Project Manager

Project Manager Lead Management & Dealer support,

Madrid.

Do you have solid experience leading Contact Centers with operations for multiple markets with a focus on Inside Sales and are you ready to take on new challenges?

This is your role at MSX!

The role:

The main task of the Project Manager is to lead a multilingual team, whose function is the qualification of leads, conversion of potential clients into sales through the implementation of outbound sales campaigns and support the dealer network in sales distribution processes.

On a daily basis, the Project Manager will:

• Lead the team of lead management & dealer support agents to achieve their objectives.

• Review of KPIs and SLAs of the project.

• Preparation of the monthly Forecast and control of income/expenses of the project. Budget

  control.

• Continuous improvement of processes.

• Organization and participation in performance monitoring meetings with the client.

• Participation in the selection processes of team members.

• Organisation of onboarding processes and training of new recruits.

• Motivation and monitoring of teams to maintain their commitment and performance.

About you:

• You have extensive knowledge and experience in the customer service sector.

• Experience in Outbound sales, B2B sales or business development.

• Experience in the sector, leading large-scale Contact Centers, with operations for different

  markets.

• Skill in dealing with clients.

• Ability to manage people

• Ability to make decisions.

• Communication skills. Ability to persuade.

• Mastery of English (minimum C1) and Spanish is essential.

• You preferrably have automotive experience.

• Experience working with Artificial Intelligence such as chatbots.

• Experience in the use of different CRM systems such as MS Dynamics, Salesforce or other

CRM platforms

What do we offer you?

• Permanent full-time contract. 40 hours a week, Monday – Friday.

• You will be part of a great team of professionals in an internationally consolidated company.

• You will gain a global vision of the automotive sector, interacting with clients, suppliers, consultants and dealers.

• Competitive salary.

• MSX Bazaar: Collective purchasing portal with great discounts for employees.

• 23 working days according to collective agreement + 3 extra days.

• Internal training plan.

• National and international mobility plan.

Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.

Who are we?

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Vision

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

The MSXI Mission

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.