Local Delivery Leader - IBERIA

Are you an experienced Delivery Lead professional? Are you passionate about automotive, and would you like to work with prestigious brands?

MSX International has the job for You!

At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.

The Role

As a Delivery Leader for Consumer Engagement Value Stream your commitment will be to deliver the highest value quality to the clients and stream the continuous improvement within MSX organization. You will foster standardization based on innovative digital solutions and act as the primary interface between clients and stakeholders.

Participate actively in people management related queries and secure and monitor performance across the local Value Stream and maintain a partnership with local / regional / global client leadership in sales phases.

On a daily basis, the Local Delivery Leader will:

• Quality Delivery: Ensure the highest quality delivery of value to current business/customers
• Design and Delivery Management: Oversee the design, supply, setup, and delivery management of new business across the value stream at the local level
• Value Stream Delivery: Drive the local value stream delivery to meet local targets (aligned with regional and global goals)
• Continuous Improvement: Implement lean and continuous improvements across the value stream delivery
• Feedback and Innovation: Provide feedback to the regional/global delivery manager on solution development opportunities based on customer interactions and industry knowledge, fostering innovation
• Pre-Sales and Sales Support: Support for the local/regional/global client leader during pre-sales and sales phases
• People Management and Quality Management System: manage people, establish targets, conduct performance reviews, and monitor employee engagement. Also, oversee project delivery according to the MSX QMS and address corrective actions
• Building business cases to demonstrate Return On Investment (ROI), knowledge in feasibility study 
• Collaborate, communicate, support and share best practices  with the Delivery Leaders across all the markets

In your first 90-days you will:

• Meet everyone in our team
• Attend our corporate induction
• Be introduced to our Purpose, Vision and Mission
• Learn our Values and Behaviours and embed them into your role
• Be set goals and objectives aligned to the MSX strategy
• Receive full training on Consumer Engagement main solutions

About You

• You have at least 5 years of  experience as a PM in call center operation or consumer satisfaction project (automotive industry is a plus)
• You have relevant experience in Account Management and are used to catch-up with different projects and clients
• You have been a People manager for  big teams up to 50 people
• You have relevant experience in process improvement and lean methods
• You have excelent communication skills
• Bachelor’s Degree or equivalent work experience
• MS Office365 applications (PowerPoint, Word and Excel)
• Spanish language skills on C1 or native level
• English language skills on C1 or business excellent level
• Ability to communicate empathetically on various levels
• Ability to optimize the planning of resources 
• Previous experience in Profit & Loss Management and Forecasting is a plus
• Ability to plan actions on training and coaching for his own domain Community
• Certification as Project Manager related to Customer Relation Centers or  COPC is a plus

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion organisation who takes pride in our diverse workforce.

Working pattern and location

• 40 hours per week
• Company car
• MSX laptop and cell phone
• Indefinite contract
• Hybrid work: Flexible working environment, including work from home days

• 25% to 50% possible mobility for business trips

• 26 days paid holidays

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world
 

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions
 

The MSXI Vision

To enhance every journey in the world of mobility

 Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.