Dealership Support Agent - Swedish

Do you have experience in customer service through Contact Centers and are you ready to face new challenges?

This is your role at MSX!

Our Dealer Support Agent will support the dealer network in sales distribution processes, ensuring the quality of the services provided through different channels (email, telephone, etc).

Responsibilities of Dealer Support Agents:

Supporting the dealer network in all processes related to vehicle distribution (OTD: OrderToDelivery):

• Vehicle ordering, transport and registration queries.
• Vehicle delivery, appointment management and documentation.
• Remarketing and fleet support activities.

We look for you if:

• You are a native/bilingual Swedish speaker and you also have intermediate English language knowledge.
• You have extensive knowledge and experience of the customer service sector.
• Communication skills.
• Experience in order support, sales support, or fleet support.
• Have experience in using ticketing systems and MS Office.
• You are a team player and you want contribute to the positive development of the team.

What do we offer you?

• Full-time indefinite contract. 40 hours a week, Monday – Friday.
• You will be part of a great team of professionals in an internationally consolidated company.
• You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.
• MSX Bazaar: Shopping portal exclusive for MSX employees.
• 23 days of Vacations + 3 extra days.
• Internal training plan.

Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.

Who are we?

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

· Consumer Engagement

· Parts, Accessories & Service Performance

· Actionable Insights

· Diagnostics & Repair Enhancement

· Warranty and Repair Efficiency

· Technical Information

· Learning Solutions

· Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Vision

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

The MSXI Mission

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.