Title:  Customer Experience Team Leader - Multilingual

CUSTOMER EXPERIENCE TEAM LEADER - MULTILINGUAL 

Hello!

If you are a fan of the motor world, you will have already heard about us. Surely you know that we are more than 500 automotive professionals in Spain and Portugal developing and implementing solutions that improve our customers' business processes and results. We work for the main brands of passenger cars, industrial vehicles, and agricultural machinery.

Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.

Do you know how to understand customer needs and set priorities in management? Do you know how to identify and solve their needs while transmitting a brand image?

Become our Team Leader.

The duties you will perform on a day-to-day basis are as follows: 

• You will supervise and support a team of agents, ensuring they meet the performance target.
• You will provide ongoing support, motivation and mentorship to the team members.
• You will create comprehensive manuals and document procedures. 
• You will provide train to the new hires and existing team members. 
• You will track and analyze team performance metrics. 
• You will compile data and generate reports on the team performance. 

We are looking for you if: 

• You have an excellent command of English and you also have strong language skills bilingual and/or native in Dutch OR German OR French. 
• You have experience working in Customer Service or Customer Support  as Supervisor or Team Leader. 
• You are a person with excellent oral and written communication skills.

#LI-MU1

Spain-Madrid

What do we offer?

• You will be part of a great team of professionals in an internationally consolidated company.
• You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
• MSX Bazahar: Collective purchasing portal with great discounts for employees.
• Flexible remuneration plan (medical insurance, transport card, meal card, training…).
• 23 working days according to collective agreement + 3 extra days.
• Internal training plan.
• Additional incentives for employees referral programs, internal trainers, new business opportunities.

Do you think you are the ideal person for this position? We want to meet you! Apply quickly and we will review your application.

By joining MSX International:

· You will join a company that values ideas, creativity, innovation and the autonomy to implement them.

· You will feel that this is a company where talent is important, we take care of our team and the working environment, we avoid hierarchies and we love to have a coffee and talk about our things.

· We will motivate you to do your best; at MSX we don't sit back, we want to do our best to remain the leaders in automotive consultancy.

As an industry leader, we cover the following fields:

- Warranty & Technical

- Part & Services

- Channel Management

- Fleet & Mobility

- Customer Engagement

*MSX International is an equal opportunity employer regardless of gender, race, disability, age, sexual orientation, religion or belief, marital status, pregnancy or maternity.