Title:  Contact Center Agent - Dutch

Job Title: Contact Center Agent

Location: Madrid, Barcelona, Alicante

Contract type: Indefinite, 40 hours per week

Are you looking for a customer-focused role where you can make an impact on the customer journey?  

As Contact Center Agent  you will  support our customers to ensure the quality of the services provided through different channels (email, phone, etc).

What you’ll do:

• Connect with customers:  follow-up  with  customers after their service or product experience to ensure they’re happy and gather their feedback.
• Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
• Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
• Upsell with ease: Recommend products or services that match customer needs and add value to their experience.
• Maintain accurate records of customer interactions.  

What we are looking for:  

• Fluent in Dutch (native or bilingual) with strong English communication skills.
• Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.
• Build rapport with customers
• Detail-oriented & organized
• Tech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions.

Experience is a plus: If you’ve worked in customer service, sales, or any people-focused role before, that’s even better!

#LI-MU1

Spain-Madrid

Why this is a great opportunity? 

• Be part of a growing team: You’ll have the chance to grow within a dynamic new team, tech-driven company that values creativity and innovation.
• Work in an exciting city: Madrid is one of the most vibrant cities in Europe, and now you get to live and work here!
• Make an impact: This isn’t just another customer service job. You’ll play a key role in the interaction with customers.
• Develop your skills: Gain hands-on experience in customer service, sales, and tech tools that are shaping the future of the industry.

What we offer you:

• Global vision of the automotive sector.
• MSX Bazaar: Shopping portal exclusive for MSX employees.
• Flexible remuneration plan. 
• 23 days of Vacations + 3 extra days
• Internal training plan. 

About MSX International

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Vision

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

The MSXI Mision

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.