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Title:  Express Service Specialist


Los Angeles, CA, US, 48047

Date:  Jan 8, 2021

Description: The Express Service Specialist (“Specialist”) will be responsible for the professional delivery and installation of MSX Express Service prescribed solutions furnished by MSX.  The Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

The Specialist will be responsible for the following:

  • Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation
  • Dealer Basic and/or Advanced Consultations as outlined in the  MSX Express Service program documentation
  • Dealer Basic and/or Advanced Sustainment visits as outlined in the MSX Express Service program documentation
  • Dealership staff training as outlined in the  MSX Express Service program documentation
  • Dealership phone follow-up support
  • Timely and comprehensive completion of dealer action plans
  • Implement best practice processes within the Express Service operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…).
  • Adequate OEM National and Regional personnel contact
  • Monthly field detail reports submission
  • Weekly time cards and expense reports submission

Skills Desired: The successful candidate will possess at least 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer).  OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills.  A Bachelor degree is preferred.  This position requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel. The successful candidate must also reflect an exceptional track record and attributes that includes:

  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Demonstrated proficiency with PC applications in a Windows environment
  • Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
  • Ability to influence the sales personnel and technicians in the training processes and monitoring the results 

The Specialist will need to be available and have the desire to travel 80% of the time. Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.

If you are interested in this opportunity, please apply here.

Nearest Major Market: Detroit

Job Segment: Automotive

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