Aftersales Excellence Coach

Aftersales Excellence Coach

up to £45,000 per year

Temporary

40 hours per week, Monday-Friday

Field-based

East England & South- East including London

Do you have a passion for automotive aftersales and want to join a successful team?

MSXI has the job for you!

MSX International is looking for a high-performing Aftersales Coach, to support our client’s dealerships improvement in the UK. Majority of the work is East England and South of England.

The Role

To work with Aftersales businesses within the Audi UK Network to support improvements across a number of key performance indicators.

The Aftersales Excellence Coach will:

• Deliver improvements in a number of Aftersales Key Performance Indicators, including workshop productivity
• Engage and work with management and staff to root cause areas of underperformance, agree action plans and coach improved techniques in:
  • Customer Satisfaction
  • Customer preparation and Technical Pre Plan
  • Team working and communication
  • Process improvement and quality management
  • Quality control processes and analysis
  • Facilitating sustainable solutions and continuous improvement
• Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.
• Build a close working relationship with Audi UK Area Teams

About you

This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal Aftersales Excellence Coach has a friendly personality, as well as:

• Automotive aftersales experience of minimum 3-5 years
• Good knowledge of business KPI data and the ability to analyse and identify opportunities
• Experience of aftersales process implementation
• Flexible approach to work – a self-sufficient, self-starter
• Be an effective communicator
• Ability to prioritise workload to deliver agreed contracted days 
• Accurate and timely Administration
  • Visit Reports and SMART Actions
  • MSXI – Activity tracking, Expenses, Mileage
• Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client
• Be prepared to travel including overnight stays (Business expenses are covered for travel) – valid UK driving license is needed.

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• up to £45,000 per year pro rata
• Company Car
• Company Credit Card
• Fuel Card
• 25 days annual leave (plus Bank Holidays) pro rata
• Pension Plan
• Cash back health care scheme
• potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday - Friday
• Field-based, hybrid working with Quarterly National Team Meetings
• Location: To cover South of UK
• Manage own time  - expect overnight away from home
• Temporary contract until July 2025 with potential extension

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.