Senior Technical Support (automotive industry)

At MSX IBERIA  we are looking for a Senior Technical Support (automotive industry) to join our great team in Lisbon.

The main objective of our future collaborator is to ensure that customers receive prompt and effective assistance while contributing to the overall improvement of products and services.

Do you think you can fit in? Then read on!

The functions you will perform in your day-to-day life are as follows:

• Provide advanced technical assistance to dealerships, and service centers.
• Communicate effectively with customers to understand their concerns and provide solutions.
• Diagnose and troubleshoot technical problems in vehicles, automotive systems, and components.
• Analyze technical data and utilize diagnostic tools to identify and resolve issues promptly.
• Stay up-to-date with the latest developments in automotive technology.
• Maintain detailed records of customer interactions, technical issues, and solutions provided.
• Contribute to the development and updating of technical documentation, manuals, and troubleshooting guides.

#LI-MU1

Lisbon-Portugal

We're looking for you if:

• You have a medium-high English level (B2-C1).
• You have a high level of proficiency in Portuguese (C2 - native).
• You have a minimum of 4 years of experience as a Technical Support (automotive industry) Or similar experiences ( Automotive technical trainer / Master technician / Flying doctor)
• Mechanical engineering degree highly valued
• 50/50 hybrid work system, availability to work in Lisbon
• You consider yourself a person with excellent communication skills, analytical and organizational skills.

What do we offer you?

• You will be part of a great team of professionals in an internationally consolidated company.
• You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
• Competitive salary.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.

• 22 working days according to collective bargaining agreement + 4 extra days.
• Internal training plan.
• Additional incentives for employee referral programs, internal trainers, new business opportunities.

Do you think you are the ideal person for this position? We want to meet you! Sign up for the offer quickly and we'll review your application.

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world
 

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions
 

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.