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Title:  Genesis Franchise Coordinator


Leatherhead, SRY, GB

Date:  Mar 1, 2024

Genesis Franchise Coordinator

Up to £50,000 pro rata

40 hours a week

Fixed term

Hybrid (home based and Leatherhead)



MSX International has the job for you!


MSX International is looking for a Franchise Coordinator to join our busy Genesis team in Leatherhead. The Franchise Coordinator will provide assistance with the implementation of the Network Franchising Plan in line with the UK strategy of Genesis.

The Role

In this exciting role you will be working in the newly formed Genesis Franchising Team to support the start up and implementation of the Genesis Network Franchise Plan (The Plan) transitioning from the current online enquiry system to a physical dealer network.



As part of this role, the Franchise Coordinator will:

  • Implement all strategies and plans in line with legal and brand governance, compliance, and best practice standards.
  • Assist with the appointment of prospective retailer partners in line with the Plan, including the issuing and obtaining of signed franchise agreements.
  • Through ongoing communication build and facilitate meaningful, long term and mutually beneficial business relationships with prospective and newly appointed retailer partners.
  • Complete and document retailer visits, to prospective and newly appointed retailer partners to assess the new network structure and its future development.
  • Identify, engage, manage, and grow relationships with all key stakeholders in prospective and newly appointed retailers, Genesis’s internal stakeholders and affiliates, suppliers and partners.
  • Feedback (observing confidentiality and legal requirements) on relevant market and industry intelligence.
  • Provide input into future retailing concepts, requirements, and trends as required.
  • Provide support to and fulfilment of all agreed requests (eg reports; presentations; workflows; measurements etc) in relation to any aspect of the Genesis’s retailer representation activities; outputs etc from group colleagues and group affiliates.
  • Meet personal, team and departmental objectives, plans and targets as agreed.
  • Identify and support efficiency improvements within and between Genesis  and our retailers.
  • Develop franchised representation standards for Genesis and ensure retailer compliance.
  • Ensure an understanding and use of all relevant direct and partner provided systems relating to Genesis.


About you

This is an excellent opportunity for an individual who is well structured and has strong organizational skills. Our ideal Franchise Coordinator will have experience of establishing and maintaining relationships with customers, suppliers, and network wide Stakeholders. As well as:

The Ideal candidate will have,


  • Proven experience in franchising.
  • Proven experience in Customer Service and project management.
  • Ability to multitask with flexible attitude.
  • Proven experience in driving productivity and keeping to deadlines.
  • Excellent communicator.
  • Self-Starter.
  • MS Office experience – Excel and PowerPoint skills a must.


What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.


In joining MSX, you can enjoy:


  • Competitive salary
  • 25 days annual leave per year (Pro rata)
  • Autonomy to run your own diary
  • Cash back health care scheme
  • Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases


Working pattern and location

  • 40 hours per week
  • 6-month fixed contract
  • Monday – Friday
  • Hybrid working method, based in Leatherhead

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:


  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance


Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 


The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world


The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions


The MSXI Vision

To enhance every journey in the world of mobility




MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Job Segment: Franchise, Project Manager, Retail, Technology

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