Title: Customer Advisor (m/f/d) for a premium manufacturer

Location:

Kronberg, Großraum Frankfurt, HE, DE

Date: Apr 8, 2021

About us

For more than 25 years MSX has been a partner of the automotive industry and offers services to optimize dealer networks. As a fast-growing company, we are represented globally with over 6,500 employees in more than 80 countries. We apply our expert knowledge in the following 5 areas:

Customer Engagement
Warranty & Technical
Sales Parts & Service
Channel Management
Fleet & Mobility

We are looking for an experienced customer service specialist (m/f/d) for an automotive premium manufacturer, located in Kronberg.

Key Responsibilities:

Responsible for the support of more than 30 European markets
Handling of customer inquiries, complaints and claims mainly via ticket system or e-mail
Primary contact for escalation cases from the individual markets
Quality improvement of customer service and the resulting increase in customer satisfaction

Key Skills Required:

Completed commercial training or comparable studies
Fluent English language skills are mandatory (written and spoken)
Experience in customer service
Previous experience in a car dealership is an advantage
Confident complaint management and high service orientation
If necessary, willingness to travel 2 times per week to Kronberg

Still not convinced?

We care about the future of our employees!

As an international company, MSX offers the opportunity to develop professionally in a global environment and to work with almost all automobile manufacturers in the world. You have the opportunity to develop on a national and international level.

We care about your health!

To keep our employees healthy and fit, we offer fresh fruit baskets, nationwide cooperation with selected fitness studios and other health care measures, depending on the location. In the case of illness, a sick pay subsidy will cover you for up to 20 weeks after the end of the legal continued salary payment.

Space for individuality!

What distinguishes us are flat hierarchies, short decision-making processes and a friendly working relationship. Annual company events or free-time activities with colleagues are not missing at MSX. In addition, we offer flexible and individual working time models depending on the area of work.

We offer additional benefits!

Make use of our various employee discounts on selected products in our online advantage portal.

Become part of MSX and help to define the future of the automobile!

Did we arouse your interest? We look forward to receiving your application!

All offer letters will be sent by an MSX e-mail address that ends with @msxi.com / @msxi-euro.com / @successfactors.com. Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid.

All offer letters will be sent by an MSX e-mail address that ends with @msxi.com / @msxi-euro.com / @successfactors.com. Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid.

All offer letters will be sent by an MSX e-mail address that ends with @msxi.com / @msxi-euro.com / @successfactors.com. Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid.

Title: Customer Advisor (m/f/d) for a premium manufacturer