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Title:  Program Manager, Technician Recruiting & Retention


Irvine, CA, US

Date:  Jun 10, 2021


As a Program Manager, you will support an MSX OEM client program focused on Technician Recruiting and Retention. This role includes working very closely with the MSX Account Director as well as the OEM Client, on a daily basis. You will develop relationships with multiple OEM departments as you coordinate a variety of corporate initiatives intended to improve Technician Recruiting to the brand and retention of Technicians withing the dealer network. You will also coordinate with internal MSX resources including Account Managers, Trainers and Developers.



  • Program management of multiple OEM initiatives related to Technician recruiting and retention, including:
    • Coordination with corporate careers program leads on recruiting initiatives
    • Coordination with rewards and recognition team to develop Technician program plan
    • Coordination with Warranty and Engineering departments to evaluate and make recommendations related to repair labor times
    • Integration with additional Tech programs such as Tech Mentorship
    • Assessment and recommendations related to trade school partnerships
    • Support of public relations efforts related to Technician communications and social media
    • Integration with Technician and Dealer Advisory Boards to address concerns and present solutions
    • Integration with Technician Training team to support professional development
    • Development of program materials, with support from MSX Account Team
    • Leadership of client meetings and presentations


Required Experience & Skills

  • Background in / understanding of the world of a retail technician (OEM or Aftermarket)
  • Understanding of the drivers of success and workplace satisfaction for Technicians
  • Experience in a client-facing role
  • Highly detail-oriented with strong program / project management skills
  • Strong organization skills and ability to support multiple projects simultaneously
  • Ability to work under tight deadlines and in a highly dynamic environment
  • Excellent verbal and written communication skills
  • Strong MS Office experience (Word, PPT, Excel, Teams)
  • Residence in proximity to Irvine, CA is a plus, but not required
  • Ability to diagnose and repair vehicles is not a requirement



  • Degree in a related discipline, or equivalent experience

If you are interested in this opportunity, please apply here.



Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles

Job Segment: Information Technology, IT Manager, Technician, Engineer, Project Manager, Technology, Engineering

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